User Support Specialist

Leidos; Miami (FL); On-site; USD 31,000 - 44,000; Full time

Job summary

Leidos is seeking a User Support Specialist to provide end-user support for litigation and office applications at the U.S. Attorney's Southern District of Florida in Miami, FL. The role involves on-site and phone assistance, training, and installation of support packages for attorneys, paralegals, and government staff.

Responsibilities include creating user training, handling queries, and ensuring access to databases. U.S. citizenship and ability to obtain a Public Trust clearance are required.

Qualifications

• Experience providing direct end-user support for applications, including phone and on-site assistance.
• Certification by software provider may be required for certain applications.
• Teaching/training experience with computer applications, especially databases or litigation support tools, is preferred.
• Hands-on familiarity with network, telecommunications, and OS environments.
• Excellent oral and written communication skills; pleasant telephone manner.
• U.S. Citizen able to obtain a Public Trust clearance.

Responsibilities

• Provides telephone help desk and on-site user support.
• Supports litigation software and related office applications such as word processing, spreadsheets, and graphics.
• Assists users with database access, queries, and reports; installs litigation support packages on desktops.
• Offers training in database access and usage; schedules and conducts sessions.
• Training may cover databases or software packages for attorneys, paralegals, and government staff.
• Prepares training materials and arranges facilities and access to applications.

Skills

End-user support

Training experience

Network/OS familiarity

Excellent communication

Telephone manners

Public Trust readiness/US Citizenship

Education

Undergraduate degree valued

Tools

Software certification

Job description

The Litigation Support Team at Leidos currently supporting the U.S. Department of Justice (DOJ) in Miami, FL has an opening for a User Support Specialist to work at the US Attorney's Southern District of Florida. This is an exciting opportunity to use your experience helping the U.S. Department of Justice achieve their mission.

Overtime and travel may be required as needed with proper authorization. Individual may support any division/section depending on the needs of the office at time of hire.

Typical Responsibilities include:

• Provides telephone help desk and on-site support to end users.
• Applications supported will be chiefly litigation support applications, but may also include other office applications such as word processing, spreadsheet, presentation, and graphics packages.
• Provides assistance in using hardware and software. Performs help desk functions, such as answering and responding to user phone calls.
• Assists users in constructing simple queries and reports and helps solve routine problems related to accessing databases. Installs and troubleshoots litigations support packages on user desktops.
• Provides basic and advanced training in database access and usage.
• Organizes, prepares, schedules, and conducts training sessions.
• Training will most often be user level training for specific databases or specific software packages, including word processing and other office automation packages.
• Audience may include attorneys, paralegals, Government Case Managers, client agency staff, and/or other Contractor employees.
• Prepares training approach and materials. Arranges for use of training facilities, for access to appropriate applications, etc.

Basic Qualifications:

• Experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users.
• Certain applications may require certification by the software provider.
• Prior teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications strongly preferred.
• Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported.
• Excellent oral and written communications skills required.
• Pleasant telephone manner important.
• Must be a US Citizen and able to obtain a Public Trust clearance

Desired Qualifications:

• Undergraduate degree valued.
• Current, active clearance
• Prior experience in automated litigation support preferred. Experience with DOJ office automation environments extremely helpful; should be an expert user of the Government's word processing, spreadsheet, and email systems.

This position is covered under the Service Contract Act and is subject to minimum requirements. Leidos ensures that all provisions are satisfied. The pay for this position will be $27.20/hr.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Original Posting:

September 14, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range -

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.