Front Desk Receptionist - Bilingual Spanish

National Vision Inc.; Raleigh (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player seeks a Front Desk Receptionist who is bilingual in English and Spanish. This role is vital in creating a welcoming atmosphere for customers, ensuring smooth operations, and providing top-notch service. As the first point of contact, you will manage patient records, schedule appointments, and maintain a tidy reception area. Join a team that values quality eye care and customer satisfaction, while enjoying competitive compensation and comprehensive benefits. If you are passionate about helping others and thrive in a dynamic environment, this is the perfect opportunity for you.

Benefits

Health Insurance

Dental Insurance

401k with Company Match

Paid Time Off

Employee Eyewear Discounts

Qualifications

• Fluent in reading and speaking both English and Spanish.
• Strong customer service and organizational skills required.

Responsibilities

• Greet and welcome customers in a friendly manner.
• Maintain organized patient records and manage scheduling.
• Provide accurate information and handle phone inquiries.

Skills

Bilingual (English and Spanish)

Customer Service Skills

Organizational Skills

Multi-line Phone Handling

Education

High School Diploma

Job description

Front Desk Receptionist - Bilingual Spanish

Join to apply for the Front Desk Receptionist - Bilingual Spanish role at National Vision Inc.

Company Description

America's Best is part of National Vision, one of the largest optical retailers in the United States. The America’s Best brand continues to grow, with 1000 stores and counting. Each location combines both parts of the optical equation – eyewear and eye care – into one excellent experience at a single low price.

At National Vision, we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible.

Role Overview

As the face of our stores, Receptionists are responsible for greeting and welcoming customers in a friendly manner as soon as they arrive at the store. They keep organized patient records and help patient schedules flow smoothly. They’re the glue to our operations, helping everyone to stay on track. The role provides prompt, courteous service to customers either on the phone or in person.

Benefits

Enjoy Sundays off! We’re closed every Sunday.

Responsibilities

• Ensure high-quality customer service while following all safety protocols.
• Maintain a smooth flow of customers through the store.
• Answer, screen, and forward incoming phone calls following National Vision protocol.
• Process and understand managed care plans; obtain information from insurance companies as needed.
• Provide customers with basic and accurate information.
• Schedule and confirm appointments, follow-ups, and classes.
• File all patient records daily and prepare files for the next day's appointments.
• Check order status and notify customers of arrivals or delays.
• Keep the reception area tidy and stocked with necessary materials.
• Handle daily mail/deliveries and maintain office supply inventory.
• Participate in mandatory communication meetings.

Qualifications

• Fluent in reading and speaking both English and Spanish.
• Experience as a Receptionist, Front Office Representative, or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong customer service skills required.
• Strong organizational skills required.

Additional Information

We offer competitive compensation, including bonus potential, comprehensive benefits (health and dental insurance, 401k with company match, paid time off, holidays, parental leave, employee eyewear discounts), and opportunities for professional growth and promotion from within.

Visit www.nationalvision.com to learn more. We are an equal opportunity employer.