Front Desk Receptionist (Bilingual - Spanish)

NYPCC; New York, Northern (NY, KY); Hybrid; USD 26,000 - 28,000; Full time

Job summary

NYPCC is seeking a Front Desk Receptionist (Bilingual - Spanish) for a full-time, on-site role in New York. The position requires welcoming clients, checking in/out using the EMR system, answering calls, scheduling appointments, and processing referrals with HIPAA-compliant care.

Ideal candidates hold a High School Diploma, have 1–2 years of reception experience in medical or community health settings, and are proficient in MS Office. Competitive compensation is offered based on experience.

Qualifications

• Bilingual in English and Spanish required.
• Proficiency in MS Office applications (Outlook, Word, Excel) expected.
• Experience in front desk or reception in medical/community health settings is preferred.

Responsibilities

• Greet and direct clients and visitors on arrival.
• Check in/out clients using the electronic health records system.
• Answer phones, take messages, and transfer calls as needed.
• Perform general office duties including scanning, faxing, copying.
• Schedule appointments and assist with referrals and intake scheduling.
• Provide support to prescribers with in-person and virtual tasks.
• Maintain patient confidentiality and HIPAA compliance.

Skills

Bilingual English/Spanish

Education

High School Diploma

Tools

MS Office

Outlook

Word

Excel

Job description

Front Desk Receptionist (Bilingual - Spanish)

• Full-time
• Screening Question Set: Front Desk Receptionist

Join One of New York's Most Awarded Mental Health Employers!

At NYPCC , we're not just changing lives, we're redefining what it means to build a meaningful career in mental health.

2025 and 2026 City & State Top Workplace in New York
Mental Health America's Platinum Bell Seal recipient for FIVE consecutive years
Serving 15,000+ clients every month
50+ years of transforming lives across New York City

If you're looking for more than just your next job, you've found it.

For over five decades, New York Psychotherapy and Counseling Center (NYPCC) has been one of New York's leading community mental health organizations, delivering innovative, compassionate care through both in-person and telehealth services. Today, we proudly serve more than 15,000 clients each month while continuing to set the standard for clinical excellence and employee experience.

At NYPCC, you'll find:

• Competitive compensation and outstanding benefits
• Career growth through our Academy and leadership development programs
• A collaborative, mission-driven culture where our employee matters
• The chance to make a lasting impact on thousands of lives every single day

Come build a career where purpose meets possibility!

The Front Desk Receptionist performs routine clerical and administrative work in answering telephones, assisting clients and visitors, providing assistance, crucial support to prescribers, clinical reporting and scheduling.

• Greet and welcome clients and visitors directing them appropriately upon arrival
• Check clients in and out on electronic health record system
• Answer phones, take messages, and transfer calls as needed
• Perform general office duties inclusive but not limited to scanning, faxing, and making copies
• Schedule appointments for clients and conduct outreach as determined by management
• Assist with processing referrals and intake related scheduling appointments for clients
• Provide prescribers with both in-person and virtual support.
• Assist prescribers and other staff to ensure efficient scheduling
• Provide daily scheduling outreach and regularly submit summary reporting data
• Processing of prior authorizations and obtain the required approval for medications
• Facilitate Medical Records requests in compliance with state regulatory guidelines
• Electronically store, accurately record patient information into EMR system
• Provide support to all interdisciplinary teams, including clinical and medical staff
• Maintain confidentiality, ensuring to safeguard PHI as well as related documents in compliance with HIPAA regulations
• Assist with opening and securely closing the clinic when required
• Perform other duties as assigned by Senior Clerical Staff, Management, Program Administration and Leadership
• Perform other duties based on operational needs to provide a positive client experience
• Must beBilingualin English and Spanish
• High School Diploma or equivalent is required
• 1 to 2 years of Reception experience in a fast paced office, preferably in medical or community mental health office, is required
• Must be proficient in MS Office (Outlook, Word, and Excel)
• Must have the ability to learn new software
• Possesses the personality and demeanor to work with difficult clients
• Must be detail-oriented and have the ability to multi-task
• Must be a team player
• Thrives under pressure in an outpatient client environment
• 1 form of picture ID (non-expired)
• Unexpired passport: OR
• Driver’s License AND Social Security Card; OR
• State ID Card AND Social Security Card

Salary: $19.00- $20.00 per hour

Compensation commensurate with experience and qualifications.