Front Desk Receptionist - Bilingual Spanish

National Vision Inc.; Lincoln Park (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading optical retailer is seeking a Front Desk Receptionist who is bilingual in Spanish and English. The role involves providing exceptional customer service, managing patient records, and ensuring smooth operations at the reception. Ideal candidates will have strong organizational skills and experience in a similar role, though not required. This full-time position offers competitive pay and benefits, including health insurance and opportunities for growth.

Benefits

Health and dental insurance

401k with company match

Paid time off

Holidays

Parental leave

Eyewear discounts

Qualifications

• Fluent in English and Spanish, both reading and speaking.
• 0-2 years of related experience or training preferred.
• Experience with handling multiple phone lines.

Responsibilities

• Providing high-quality customer service following safety protocols.
• Managing customer flow within the store.
• Scheduling and confirming appointments and follow-ups.

Skills

Customer service

Organizational skills

Bilingual (English and Spanish)

Job description

Front Desk Receptionist - Bilingual Spanish

Join to apply for the Front Desk Receptionist - Bilingual Spanish role at National Vision Inc.

Company Description
America's Best is part of National Vision, one of the largest optical retailers in the United States. The brand continues to grow, with over 1000 stores, providing eyewear and eye care services at affordable prices. For more information, visit AmericasBest.com.

At National Vision, we believe everyone deserves to see their best to live their best. We help make quality eye care and eyewear accessible and affordable. As a store face, receptionists greet customers, manage records, and ensure smooth operations, providing courteous service both in person and over the phone.

Enjoy Sundays off—our stores are closed every Sunday!

Job Description

Responsibilities include:

• Providing high-quality customer service following safety protocols.
• Managing customer flow within the store.
• Answering and directing incoming phone calls per protocol.
• Understanding managed care plans and coordinating with insurance companies.
• Providing accurate information to customers.
• Scheduling and confirming appointments and follow-ups.
• Maintaining patient records and preparing files for upcoming appointments.
• Checking order statuses and notifying customers of delays or arrivals.
• Keeping the reception area tidy and stocked.
• Handling mail, deliveries, and inventory of supplies.
• Participating in mandatory team meetings.

Qualifications

Ideal candidates will:

• Be fluent in English and Spanish, both reading and speaking.
• Preferably have experience as a receptionist or in a similar role, but not required.
• Have 0-2 years of related experience or training.
• Be experienced with handling multiple phone lines.
• Possess strong customer service and organizational skills.

Additional Information

We offer competitive pay, benefits including health and dental insurance, 401k with company match, paid time off, holidays, parental leave, eyewear discounts, and opportunities for growth. Visit www.nationalvision.com to learn more. We are an equal opportunity employer committed to diversity and inclusion.

Position Details

• Entry level
• Full-time
• Administrative role in Retail industry