Front Desk Receptionist - Bilingual Spanish

National Vision, Inc.; Hiram (GA); On-site; USD 30,000 - 45,000; Full time

Job summary

An established industry player is seeking a dedicated Receptionist to join their team. In this role, you will provide exceptional customer service, manage patient records, and facilitate smooth scheduling. With a focus on quality eye care and eyewear, this position offers a rewarding opportunity to make a difference in customers' lives. Enjoy the benefit of Sundays off while contributing to a supportive and professional environment that values growth and development. If you are organized, fluent in English and Spanish, and ready to make an impact, this could be the perfect fit for you.

Benefits

Health and Dental Insurance

401(k) with Company Match

Paid Personal Time Off

Employee Eyewear Discounts

Professional Growth Opportunities

Qualifications

• 0-2 years of related experience or training preferred.
• Experience as a Receptionist or similar role preferred.

Responsibilities

• Ensure high-quality customer service while following safety protocols.
• Process managed care plans and obtain necessary documentation.
• Schedule and confirm appointments and follow-up visits.

Skills

Fluent in English

Fluent in Spanish

Organizational Skills

Customer Service

Education

High School Diploma

Job description

A rewarding career where you can really make a difference, backed by competitive pay and benefits.

4465 Jimmy Lee Smith Parkway
Hiram, GA 30141

Type:

Full-time

Job Responsibilities

What would you do? – The Specifics

• Ensure high-quality customer service while following all safety protocols.
• Maintain a smooth flow of customers through the store.
• Answer, screen, and forward incoming phone calls in accordance with National Vision protocol.
• Process and understand managed care plans; obtain necessary documentation from insurance companies.
• Provide customers with basic and accurate information.
• Schedule and confirm appointments, follow-up visits, and classes.
• File all patient records daily and prepare files for the next day's appointments.
• Check order status and notify customers of arrivals or delays.
• Keep the reception area tidy and well-stocked.
• Handle daily mail and deliveries; maintain inventory of office supplies.
• Participate in regular mandatory communication meetings.

Preferred Qualifications

Are you the right fit? – The Suitable Talent

• Fluent in English and Spanish, both reading and speaking.
• Experience as a Receptionist, Front Office Representative, or similar role preferred but not required.
• 0-2 years of related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong organizational skills required.

Additional Information

Taking Care of our People

We provide competitive compensation, including bonus potential for every store position. Our benefits include health and dental insurance, 401(k) with company match, flex spending, paid personal time off, holidays, parental leave, employee eyewear discounts, and more. We support professional growth through training, educational courses, and promote from within.

We are an equal opportunity employer, evaluating qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.

America's Best, part of National Vision, operates over 1000 stores nationwide, combining eyewear and eye care into a single excellent experience at a low price.

At National Vision, we believe everyone deserves to see their best to live their best. We help make quality eye care and eyewear more affordable and accessible.

Receptionists greet and welcome customers, manage patient records, and facilitate smooth scheduling. They are key to our operations, providing prompt and courteous service both on the phone and in person.

How would you like Sundays off? Yes, every Sunday we’re closed!