Front Desk Receptionist - Bilingual Spanish

National Vision Inc.; Arlington (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading optical retailer is seeking a Front Desk Receptionist who is bilingual in Spanish to join their team. This role involves greeting customers, managing patient records, and providing excellent customer service. Ideal candidates will have strong organizational skills and a passion for helping others. Enjoy competitive pay and benefits, including health and dental insurance, and opportunities for professional growth.

Benefits

Health and dental insurance

401k with company match

Paid time off

Employee discounts

Opportunities for professional growth

Qualifications

• Fluent in English and Spanish, both reading and speaking.
• Strong customer service and organizational skills.
• 0-2 years of related experience or training preferred.

Responsibilities

• Providing high-quality customer service while adhering to safety protocols.
• Managing customer flow within the store.
• Maintaining patient records and preparing files for upcoming appointments.

Skills

Customer Service

Organizational Skills

Bilingual (English and Spanish)

Job description

Front Desk Receptionist - Bilingual Spanish

Join to apply for the Front Desk Receptionist - Bilingual Spanish role at National Vision Inc.

Company Description

America's Best is part of National Vision, one of the largest optical retailers in the United States. The brand continues to grow, with over 1000 stores, providing a combined optical experience for eyewear and eye care at affordable prices.

We believe everyone deserves to see their best to live their best. We help make quality eye care and eyewear accessible and affordable. As the face of our stores, Receptionists greet and welcome customers warmly, keep organized patient records, and ensure smooth patient flow. They provide prompt, courteous service both in person and over the phone.

Benefits: Enjoy Sundays off! We are closed every Sunday.

Job Description

Responsibilities include:

1. Providing high-quality customer service while adhering to safety protocols.
2. Managing customer flow within the store.
3. Answering, screening, and forwarding phone calls per protocol.
4. Understanding managed care plans and obtaining necessary documentation from insurance companies.
5. Providing accurate information to customers.
6. Scheduling and confirming appointments and follow-ups.
7. Maintaining patient records and preparing files for upcoming appointments.
8. Checking order statuses and notifying customers of delays or arrivals.
9. Keeping the reception area tidy and stocked.
10. Handling mail, deliveries, and inventory of supplies.
11. Participating in mandatory team meetings.

Qualifications

Ideal candidates:

• Are fluent in English and Spanish, both reading and speaking.
• Have experience as a Receptionist or in a similar role (preferred but not required).
• Possess 0-2 years of related experience or training.
• Have experience managing multiple phone lines (preferred).
• Demonstrate strong customer service and organizational skills.

Additional Information

We offer competitive pay, benefits including health and dental insurance, 401k with company match, paid time off, holidays, parental leave, employee discounts, and opportunities for professional growth and promotions from within.

Visit www.nationalvision.com to learn more. We are an equal opportunity employer, valuing diversity and inclusion.