Front Desk Receptionist - Behavioral Health (Part-Time)

Community Health Connections; South Gardner (MA); On-site; USD 25,000 - 31,000; Full time

Benefits offered by this job

Bonuses

Paid time off

Health insurance

Dental insurance

Life insurance

Vision insurance

401K

Job summary

Community Health Connections, Inc. seeks a Front Desk/Receptionist for the Behavioral Health Department at the Family Health Center. The role manages patient check-in/out, scheduling, and information updates, with evening hours (Tue–Thu 5pm–8pm).

You will support patient flow, assist with open clinic visits, and help with interpretering for Mental Health patients as needed. Strong data-entry and English communication are required.

Qualifications

• High School Diploma or GED is required; Associate Degree preferred.
• Spanish language fluency is a plus and interpreting can be trained.
• Must be available to work evening shifts.
• Experience in a behavioral health office is preferred.
• Knowledge of insurance regulations for Mental Health services.

Responsibilities

• Greet and direct incoming patients and manage check-in/check-out per center protocols.
• Update patient demographics and insurance information.
• Schedule appointments and assist with walk-ins or Open Clinic patients.
• Make reminder calls for upcoming appointments.
• Assist with Mental Health Medical Records coverage as needed.
• May interpret for Mental Health patients when required.

Skills

Spanish language fluency

Evening shift availability

Interpersonal skills

Data entry

English communication

Education

High School Diploma or GED

Associate Degree in secretarial science or equivalent

Job description

Posting Details

• Posted on November 5, 2026

Locations

• South Gardner | SOUTH GARDNER
  Gardner, MA 01440, USA
• On-site
• Pay or shift range: $18.50 USD to $22.75 USD
• Behavioral Health
• Full-Time
• Requisition #: FRONT003417

Description

Under the general supervision of the Director and Behavioral Health Coordinator the BH Department Reception/Front Desk manages the arrival and departure of patients seeking behavioral health and Optometry services at the CHC Family Health Center Behavioral Health Department. Key responsibilities include providing excellent quality Behavioral Health services, receiving patients, updating patient information, booking appointments, and providing assistance in managing the Behavioral Health Department waiting area. The work schedule for this position is to support evening coverage, Tuesday, Wednesday, Thursday 5pm to 8pm.

Major responsibilities:

• Receives and directs incoming patients
• Provides excellent quality Behavioral Health Services
• Reviews and updates patient information related to demographics and insurance
• Follows established health center protocol for the check-in, encounter form production, and check-out
• Assists walk-in and Open Clinic patients with obtaining appointments and/or picking up prescriptions or completed forms if applicable
• Places reminder calls to patients with upcoming appointments
• Follows established health center protocol for daily cash reconciliation
• Schedules walk-in appointments and assists in managing Open Clinics
• Schedules patient appointments according to established protocol
• Provides coverage to Mental Health Medical Records as needed
• May also assist with Interpreting for Mental Health patients

Minimum Qualifications:

• High School Diploma or GED, Associate Degree in secretarial science or equivalent preferred
• Spanish language fluency and ability to be trained in Mental Health interpreting a plus
• Must have availability to work evening shifts.
• Work experience in a similar behavioral health office environment preferred
• Knowledge of insurance regulations for Mental Health Services required.
• Knowledge of basic medical terminology and willingness to learn Mental Health terminology
• Computer skills for accurate data entry
• Ability to work independently
• Demonstrated interpersonal and teamwork skills required
• Demonstrated written and verbal communication skills in English

We offer competitive pay and excellent benefits including bonuses, paid time off (vacation, sick, personal and 10 holidays), health, dental, life, vision, 401K, and more!

Preferred

• Accurate Data Entry
• Some Knowledge Medical terminology
• Some Knowledge Medical office experience
• Some Knowledge Bilingual (Spanish/Eng.) Intermediate

Education

High School or better.

Preferred

Associates or better.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.