Front Desk Receptionist - Behavioral Health (Part-Time)

Community Health Connections, Inc.; Gardner (MA); On-site; USD 25,000 - 31,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401K

Job summary

Community Health Connections, Inc. is seeking a front desk receptionist for the Behavioral Health Department at the Family Health Center in Gardner, MA. The role focuses on patient intake, appointment scheduling, and insurance updates, with emphasis on providing excellent service in a fast-paced environment.

The position requires evening availability (Tue/Wed/Thu 5pm–8pm) and fluency in Spanish where possible, with responsibilities spanning check-in, scheduling, and light medical records support.

Qualifications

• High School Diploma or GED required; an Associate degree is preferred.
• Fluent in Spanish; English written and spoken proficiency required.
• Must be available to work evenings; prior behavioral health office experience is a plus.
• Knowledge of insurance regulations for behavioral health services.
• Basic medical terminology and willingness to learn more.
• Computer skills for accurate data entry and scheduling.
• Ability to work independently with strong interpersonal skills.
• Teamwork and good communication in English are essential.

Responsibilities

• Receive and direct incoming patients at the front desk.
• Provide quality behavioral health services support and patient flow.
• Update demographics and insurance information in systems.
• Check-in, form production, and check-out following protocol.
• Assist walk-ins with appointments, prescriptions, or forms.
• Place reminder calls for upcoming appointments.
• Support cash handling and daily reconciliation.
• Schedule walk-ins and Open Clinic appointments.
• Provide coverage for Mental Health Medical Records as needed.
• May assist interpreting for Mental Health patients.

Skills

Spanish fluency

English proficiency

Customer service

Data entry

Teamwork

Independence

Interpersonal skills

Computer skills

Medical terminology

Insurance regulations knowledge

Evening availability

Education

High school diploma or GED

Associate degree preferred

Job description

Posting Details

• Posted on November 5, 2026

Locations

• South Gardner | SOUTH GARDNER
  Gardner, MA 01440, USA
• On-site
• Pay or shift range: $18.50 USD to $22.75 USD
• Behavioral Health
• Full-Time
• Requisition #: FRONT003417

Description

Under the general supervision of the Director and Behavioral Health Coordinator the BH Department Reception/Front Desk manages the arrival and departure of patients seeking behavioral health and Optometry services at the CHC Family Health Center Behavioral Health Department. Key responsibilities include providing excellent quality Behavioral Health services, receiving patients, updating patient information, booking appointments, and providing assistance in managing the Behavioral Health Department waiting area. The work schedule for this position is to support evening coverage, Tuesday, Wednesday, Thursday 5pm to 8pm.

Major responsibilities:

• Receives and directs incoming patients
• Provides excellent quality Behavioral Health Services
• Reviews and updates patient information related to demographics and insurance
• Follows established health center protocol for the check-in, encounter form production, and check-out
• Assists walk-in and Open Clinic patients with obtaining appointments and/or picking up prescriptions or completed forms if applicable
• Places reminder calls to patients with upcoming appointments
• Follows established health center protocol for daily cash reconciliation
• Schedules walk-in appointments and assists in managing Open Clinics
• Schedules patient appointments according to established protocol
• Provides coverage to Mental Health Medical Records as needed
• May also assist with Interpreting for Mental Health patients

Minimum Qualifications:

• High School Diploma or GED, Associate Degree in secretarial science or equivalent preferred
• Spanish language fluency and ability to be trained in Mental Health interpreting a plus
• Must have availability to work evening shifts.
• Work experience in a similar behavioral health office environment preferred
• Knowledge of insurance regulations for Mental Health Services required.
• Knowledge of basic medical terminology and willingness to learn Mental Health terminology
• Computer skills for accurate data entry
• Ability to work independently
• Demonstrated interpersonal and teamwork skills required
• Demonstrated written and verbal communication skills in English

We offer competitive pay and excellent benefits including bonuses, paid time off (vacation, sick, personal and 10 holidays), health, dental, life, vision, 401K, and more!

Preferred

• Accurate Data Entry
• Some Knowledge Medical terminology
• Some Knowledge Medical office experience
• Some Knowledge Bilingual (Spanish/Eng.) Intermediate

Education

High School or better.

Preferred

Associates or better.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.