Front Desk Receptionist and Care Coordinator (FREEHOLD)

Shelby American, Inc.; Freehold (NJ); On-site; USD 35,000 - 50,000; Full time

Job summary

A growing mental health practice in Freehold, NJ is seeking a full-time front-desk Coordinator. This role involves customer service, scheduling, and client interactions at both the Freehold and Princeton locations. The ideal candidate will excel in communication and thrive in a fast-paced environment.

Benefits

Health, dental, vision, life, and disability insurances

401(k) with company matching

Free Lifelock Identity Protection

Free life insurance coverage of $50,000

Unlimited snacks, coffee, and tea

Supportive team environment

Provided Apple computer and phone

Qualifications

• 0-3 years experience.
• Self-starter, thrives in a team environment.
• Solid phone, text, and email communication skills.

Responsibilities

• Greeting clients.
• Collecting copays.
• Assisting with scheduling and communication.

Skills

Multi-tasker

Excellent communication

Customer service

Superior phone conversation skills

Education

College Degree preferred

Job description

Description

Position Overview

NOW HIRING a flexible team member that is available to work at our FREEHOLD (2 Paragon Way) LOCATION with weekly trips to OUR PRINCETON (5 Vaughn Drive) LOCATION. Tree of Life Counseling Center is a busy out-patient mental health counseling and medication management office seeing over 1,600 clients in person and remotely every week and we are rapidly expanding. We are seeking a full-time (40 hours), front-desk, Coordinator to join our hard-working and close knit team in a role that requires in-person at our Freehold office with 1-2 days in our Princeton office.

The Care Coordinators are the first point of contact for our patients and clients whether answering phone calls or greeting clients at our front desk. The Care Coordinators help support the clinicians and assist clients with scheduling, on-boarding to our practice, and general customer service. We are a digital practice and utilize electronic health records and telephone systems that are all web-based, paperless systems. This position is not available to be performed remotely and must be in-person. Our ideal candidate thrives in ateam-basedenvironment, prides themselves on providingoutstanding customer service, has solid phone, text, emailcommunication and multi-tasking skillspreferably with a background incustomer service, works well in a fast-paced, but collegial environment and enjoys having a positive impact on every individual they engage with."

Interview Process

1. Resume Submission
2. Video Interview
3. In Person Interview with team
4. Offer Extended

Benefits include:

Company sponsored health, dental, vision, disability, pet, life and disability insurances

Company sponsored 401(k) with matching

Free Lifelock Identity Protection and Health Advocate Support for you AND immediate family

Free $50,000 of life insurance coverage for each employee

Unlimited snacks, coffee and tea in our break rooms

The most incredibly friendly and supportive team of clinicians and administrators

Apple computer and phone will be provided

Company Overview

Tree of Life Counseling Center, LLC is a family owned and operated, growing mental health private practice headquartered in Freehold, NJ with another location in Princeton, NJ. We have been operating since 2016 and currently have a growing team of clinicians and administrative staff supporting our mission to provide quality and affordable mental health care to our community. We accept almost every major insurance and have a growing waiting list of clients needing care. Our offices provide a warm and relaxing environment for both staff and clients and both of our locations provide group rooms, craft rooms (for children), sand-tray therapy and more. We have over 50 therapy rooms across our two locations with clinicians specializing in talk therapy and EMDR for anxiety, trauma, family issues, LGTBQ+ and more. More information is available at www.treeoflifecc.org

Requirements

Primary responsibilities will include:

Greeting clients

Collecting copays

Assisting with scheduling and communication between clients and clinicians

Other duties as assigned by leadership

Requirements

0-3 years experience

College Degree preferred

Multi-tasker

Self-starter

Excellent communication with team and staff

Superior phone conversation skills

Customer service