Front Desk Receptionist

Iowa Ortho; Waukee, Northern (IA, KY); Hybrid; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Health and dental benefits

Paid time off

Paid holidays

401(k) with company match

Profit-sharing

Employee discounts

Job summary

Iowa Ortho is seeking a Front Desk Receptionist (Patient Experience Specialist) to support orthopedic imaging in Waukee. This role requires welcoming patients, handling check-in, co-pays, insurance information, and coordinating with clinicians to ensure a smooth patient experience.

The ideal candidate has prior face-to-face customer service experience, basic health insurance knowledge, and a positive, professional demeanor.

Qualifications

• Prior face-to-face customer service experience in healthcare or related field.
• Basic understanding of health insurance and medical billing.
• Experience in a medical office is preferred.
• Ability to perform front desk duties efficiently and accurately.
• Must have daily reliable transportation.

Responsibilities

• Open the reception area and monitor lobby activities.
• Welcome visitors and direct them to appropriate personnel.
• Answer calls, greet and direct patients, salespeople and visitors.
• Enter and update information in HST and NextGen from documentation as required.
• Assist with insurance claim follow up and billing tasks.
• Check-In patients by updating demographic and insurance information, and collect co-pays and account balances.
• Operate office equipment and report malfunctions to supervisor.
• Interact with staff and patients in a friendly, professional manner.
• Perform front desk duties efficiently and accurately.
• Accept changes to procedures with a positive attitude.
• Provide a role model for patient care and customer service.
• Assist with other duties as assigned.

Skills

Customer service

Communication skills

Positive attitude

Education

Tools

HST

NextGen

Job description

Iowa Orthopedic Center is actively seeking a Front Desk Receptionist or (Patient Experience Specialist) to support orthopedic imaging in Waukee. The role is responsible for operating an efficient front desk and providing excellent customer service. The patient specialist also performs secretarial and various general procedures associated with routine patient encounters. The patient specialist maintains a positive relationship with patients, family members, other visitors, as well as fellow employees.

• Shift: M-F 8:30am-5pm

Must have daily reliable transportation.

Key Responsibilities

• Open the reception area in a timely manner and monitor lobby activities taking action as needed.
• Welcome on-site visitors, determines nature of business and announce visitors to appropriate personnel.
• Answer telephone, greet and direct patients, salespeople and visitors.
• Enter and update information in HST and NextGen from documentation as required.
• Assist with insurance claim follow up and billing tasks.
• Check-In patients in by updating demographic and insurance information in computer, collecting co-pays and Account Balances
• Be proficient in operation of office equipment and report malfunctions immediately to supervisor.
• Always interact with co-workers, patients and visitors in a friendly, professional, courteous manner.
• Perform front office duties efficiently and correctly.
• Accept changes to the front desk procedure with an open mind and a positive attitude.
• Provide a role model for customer service and excellent patient care.
• Assist with other duties as assigned.
• Must be able to regularly attend work.

Requirements

• Prior face to face customer service experience and/or healthcare or health related field experience
• Basic understanding of health insurance and medical billing
• Prior experience in a medical office is preferred
• Customer service and the desire to serve our patients and co-workers with a positive attitude.
• Ability to add, subtract, multiply, and figure percentages on a calculator.
• Respond to requests from other departments in a timely, positive and pleasant manner. Demonstrates the ability to make decisions, take appropriate action and follow tasks through to conclusion.
• Recognize and analyze the implications of new situations and develop workable solutions in order to maintain productivity and morale.
• Demonstrate willingness to accept new responsibilities.

At Iowa Ortho, we are guided by our IMPACT values, and we believe in fostering a culture that prioritizes both professional excellence and compassionate care:

• Innovation that Drives Positive Outcomes (I)
• Motivation for Exceptional Care (M)
• Passion for Quality in Everything We Do (P)
• Accountability Through Open and Honest Communication (A)
• Commitment to Continued Growth (C)
• Teamwork (T)
• Competitive Benefit Package: Competitive pay, health, dental, paid time off, paid holidays, 401(k) with company match, profit-sharing, employee discounts and more.
• Center of Excellence: Physician-owned orthopedic clinic and surgery center dedicated to providing exceptional medical care to the people of central Iowa. Discover why Iowa Ortho is a recognized center of excellence in orthopedic care.
• Cutting-Edge Environment: Work in a state-of-the-art facility that embraces the latest advancements in medical technology.
• Team Atmosphere: Join a collaborative team that supports one another and is committed to enhancing patient care.
• Professional Growth: Opportunities for career advancement and continuous learning.

Join our team and be a part of our commitment to delivering gold-standard healthcare!

*Please note our first point of contact may be by email. Please check your spam folder, as unknown senders sometimes wind up in spam or junk.

Iowa Ortho is a privately held medical practice. Candidates who receive a conditional offer of employment at Iowa Ortho will be required to complete a criminal background check, education verification, reference checks, and an initial TB test.

Iowa Ortho is committed to a diverse and inclusive workplace. Iowa Ortho is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.