Front Desk Coordinator Surgery Center

Fresenius Medical Care; Colonial Heights (SC); On-site; USD 34,000 - 42,000; Full time

Job summary

Fresenius Medical Care is seeking a Patient Services Coordinator to coordinate scheduling, pre-procedure communications, and medical record documentation. You will handle demographic data entry for payers and Revenue Cycle and greet patients upon arrival.

The role requires attention to detail, strong communication, and the ability to manage multiple tasks in a healthcare setting. This position is on-site in a medical facility and involves collaboration with staff and physicians.

Qualifications

• 1–2 years’ related experience preferably in a medical setting with insurance billing.
• Excellent communication skills in verbal and written form.
• Ability to handle several tasks simultaneously.
• Ability to adapt to supporting software applications.

Responsibilities

• Schedule and input all appointments in the scheduling module.
• Ensure pre-procedure activities are scheduled or completed.
• Greet patients and visitors and collect ID and insurance information.
• Assemble and maintain patient medical and financial records.
• Complete front-end billing registration processes.
• Perform insurance verification and prior authorizations as needed.
• Assist with patient transportation per policy.
• Obtain necessary signatures on charts and admissions data.
• Ensure accurate scanning and filing of documents within 24 hours of visit.
• Communicate changes about procedures and insurance to relevant parties.
• Conduct daily encounter checks for reporting accuracy.
• Coordinate handling of medical records—processing, storage, and retrieval.
• Maintain logs of medical record releases.
• Provide information for research or studies in line with policy.
• Oversee office materials, shipments, and deliveries.
• Other duties as assigned.

Skills

Excellent communication skills

Multi-tasking

Adaptability

Education

High School Diploma or equivalent, Associate Degree preferred

Tools

Microsoft Office

Job description

PURPOSE AND SCOPE:

As the Patient Services Coordinator this position coordinates scheduling pre-procedure communication medical record documents EMR demographic data entry requirements for payers and Revenue Cycle greets patients and answers multi-line telephone and fax.

PRINCIPALDUTIESANDRESPONSIBILITIES

• Schedule and input all appointments scheduling module in a timely and efficient manner. Assure all pre-procedure/preoperative activities are scheduled or completed. Manages patient cancellations center cancellations (e.g. equipment issues) and additions to schedule in accordance to center scheduling parameters.
• Print patient schedule and pull patient charts daily.
• Facilitates the admission process by professionally greeting all patients and visitors and obtain patient identification and insurance information to initiate admissions process.
• Assemble file and maintain patient medical records and financial records in a confidential and secure manner
• Complete front-end process of billing procedure ensuring all information is entered into the computer registration module.
• Performs Insurance Verification process and completes all required processes for prior authorizations or other actions required by payor.
• Assist with patient transportation if the patient qualifies per the Company Transportation Policy.
• Ensure appropriate signatures are included on all necessary chart and admissions data in accordance with FMCNA policies and procedures.
• Ensure accuracy when scanning and filing documents and completes within 24 hours of completed visit including physician reports to referral sources.
• Communicate all changes about procedure and insurance which is identified during patient visit to appropriate internal parties and directly to the patient record immediately.
• Perform daily encounter checks to assure reporting accuracy. what is this?
• Coordinates collection processing maintenance storage retrieval documentation and distribution of medical records per policy and procedure.
• Assures documentation of logs of medical record release.
• Provides information to parties engaged in research or study projects involving patient care and utilization of services in accordance with policy.
• Oversees the materials going in and out of the office including inventory shipments and deliveries.
• Other duties as assigned.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

• The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The work environment is characteristic of a health care facility with air temperature control and moderate noise levels. May be exposed to infectious and contagious diseases/materials.
• Day to day work includes desk and computer work and interaction with patients facility staff and physicians.

SUPERVISION:

• None

EDUCATION:

• High School Diploma or an equivalent combination of education and experience Associate Degree or higher preferred

EXPERIENCE AND REQUIRED SKILLS:

• 1 – 2 years’ related experience preferably in a medical setting with insurance billing.
• Proficient in the use of computers and related software such as Microsoft Office is necessary.
• Excellent communication skills – verbal and written.
• Ability to handle several tasks simultaneously.
• Ability to adapt to supporting software applications.

Fresenius Medical Care maintains a drug-free workplace in accordance with applicable federal and state laws.