Front Desk Receptionist

CH01 CHE Fresenius Medical Care (Schweiz) AG; Vero Beach, Northern (FL, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Fresenius Medical Care is seeking a Front Office Coordinator in Florida to serve as the facility receptionist, handle referral calls, and complete patient admissions. The role requires collecting demographic, financial, referral, and clinical data in line with policies and procedures.

Ideal candidates have 0–2 years in a medical front office, strong communication, and proficiency with EMR systems, scheduling software, and standard office equipment.

Qualifications

• 0–2 years’ related experience in front office/medical office.
• Intermediate computer skills and EMR/scheduling systems experience.
• Excellent verbal and written communication; strong organizational abilities.

Responsibilities

• Answer phones, route calls and schedule appointments.
• Register new patient referrals and complete admissions with required data.
• Verify patient eligibility and benefits; collect demographic and financial information.
• Maintain patient confidentiality and HIPAA documentation.
• Maintain waiting room and front desk workspace; support staff as needed.
• Handle administrative tasks and support projects as assigned.

Skills

Communication skills

Organizational skills

Time management

Customer relations

Phone etiquette

Interpersonal skills

Education

High School Diploma or equivalent

Tools

EMR systems

Scheduling programs

Switchboard

Credit card machines

Office equipment

Job description

PURPOSE AND SCOPE:

The Front Office Coordinator acts as the facility receptionist while answering incoming referral calls and completing admissions for patients. The incumbent is responsible for ensuring required demographic, financial, referral, and clinical and other admission data is collected, completed and communicated per related policies and procedures.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Documents patient cancelation and patient “no show” as appropriate.
• Completes front end process of billing procedure ensuring all information is entered into the computer registration module.
• Obtains necessary signatures to ensure the efficient processing of data in accordance with related policies and procedures.
• Ensures all aspects of patient confidentiality are maintained at all times.
• Provides patients with appropriate HIPAA information and documentation.
• Verifies and obtains eligibility and benefits for all primary and secondary insurances.
• If verification is processed via Internet, prints out and includes in registration packet.
• Performs pre-certification on all patients before visit is initiated.
• Register New Patient referrals, uploaded all medical history (H&P, labs and imaging).
• Answers telephones, routes calls, sends messages to providers and staff.
• Schedule, Cancel and/or Reschedule appointments when necessary.
• Greets visitors and patients.
• Demonstrates a positive attitude.
• Is polite, courteous and professional.
• Distributes faxes and e-mails to the appropriate parties.
• Makes copies of correspondence and other printed matter.
• Maintains medical record in an organized manner; obtains medical records as requested/indicated.
• Maintains effective lines of communication with peers.
• Interfaces with other health care providers and facilities.
• Participates in staff meetings and communicates (problem solves) issues related to quality of care.
• Maintains inventory, orders and/or stocks office with supplies, equipment, forms and medications as directed by supervisors.
• Maintains waiting room and ensures it is clean and free of debris.
• Escalates issues to supervisor for resolution, as deemed necessary.
• Reviews and complies with the Code of Business Conduct and all applicable company policies and procedures, local, state and federal laws and regulations.
• Performs workflows for Work queues and Work Lists.
• Provides secretarial and administrative support as needed.
• Assists with various projects as assigned by direct supervisor.
• Performs other related duties as assigned.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Travel may be required between clinic sites (mileage reimbursed in accordance with policy) Must be able to lift and pull/push up to 25 pounds.

SUPERVISION:

During probation period - 90 days.

EDUCATION:

High School Diploma or an equivalent combination of education and experience.

EXPERIENCE AND REQUIRED SKILLS:

0– 2 years’ related experience (such as front office, administrative experience in medical office). Intermediate computer skills and experience with electronic medical office systems such as electronic medical records, scheduling programs, switchboard, credit card machines, standard office equipment and any new technology. Exceptional communication skills – verbal and written. Outstanding organizational and planning skills. Excellent project and time management skills. Outstanding customer relations skills. Possesses proper phone etiquette skills. Exceptional interpersonal skills. Ability to handle several tasks simultaneously.

Fresenius Medical Care maintains a drug-free workplace in accordance with applicable federal and state laws. Fresenius Medical Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sexual orientation, gender identity, parental status, national origin, age, disability, military service, or other non-merit-based factors.

Creating a future worth living. For patients. Worldwide. Every day. Fresenius Medical Care is the world's leading provider of products and services for individuals with kidney disease of which approximately 4.5 million patients worldwide regularly undergo dialysis treatment.

United by a shared purpose of creating a future worth living for chronically and critically ill people, we care for around 292,000 dialysis patients around the globe. In addition, we operate around 35 global production sites to provide products such as dialysis machines, dialyzers, and related disposables. We aim to continuously improve our patients’ quality of life by offering them high-quality products as well as innovative technologies and treatment concepts.