Front Desk Receptionist

Live Family Care PLLC; Trexlertown (PA); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Employer-paid life and disability

401k with company match

76 hours PTO

Job summary

Live Urgent Care is seeking a friendly Medical Receptionist to be the welcoming face of our facility. You will manage patient check-ins, verify insurance details, collect co-pays, and provide clear information to callers.

Ideal candidates have medical office experience, strong communication skills, and the ability to multitask in a fast-paced environment. Join a team dedicated to quality patient care and community health.

Qualifications

• Proven experience in a medical office setting.
• High School diploma required.
• Strong communication and organization skills.

Responsibilities

• Greet and welcome patients professionally.
• Verify and update patient personal and insurance information.
• Handle co-pay collections and issue receipts.
• Answer incoming calls with clear information.
• Assist in verifying insurance coverage and authorizations.
• Maintain HIPAA compliance and confidentiality.
• Keep waiting area clean and report damages.
• Support billing and registration issues with the team.

Skills

Customer service

Verbal communication

Multitasking

HIPAA compliance

Education

High School diploma

Tools

Athena EMR

Solv EMR

Microsoft Office

Job description

Description

Are you passionate about healthcare and committed to delivering top-notch patient care? Live Urgent Care, a state-of-the-art medical facility, is looking for dedicated professionals like you to join our dynamic team. With cutting-edge technology and a team of highly certified professionals, we are dedicated to serving our community with exceptional healthcare services.

Why Choose Live Urgent Care?

Flexible Shifts: Enjoy the flexibility of 8-12 hour shifts during the week and 8-hour shifts on weekends, allowing for a healthy work-life balance.

Competitive Incentives: We value our staff and offer monetary incentives for perfect attendance, the ability to work at multiple Live Urgent Care sites, and Employee of the Month recognition.

Primary Responsibilities:

Be the welcoming face of Live Urgent Care, ensuring every patient feels greeted warmly and professionally.

Efficiently manage patient check-ins, verify and update personal and insurance information.

Handle co-pay collections and provide receipts with accuracy and friendliness.

Answer phone calls promptly, providing clear and helpful information.

Assist in verifying insurance coverage and obtaining necessary authorizations.

Uphold strict confidentiality and adhere to HIPAA regulations when handling sensitive patient information.

Keep our waiting room pristine and promptly report any damages.

Maintain cleanliness throughout the urgent care, ensuring a safe environment for both patients and staff.

Work closely with healthcare providers and other staff to ensure smooth patient flow and effective communication.

Collaborate with the Billing Manager and Chief Development Officer on billing and registration issues.

Provide essential office support, including phone answering, faxing, copying, inventory updates, and supply orders.

Foster a supportive and collaborative team environment.

What We Offer:

• Comprehensive Benefits: Full-time employees are eligible for medical, dental, and vision benefits after just 90 days, with costs shared between employer and employee.
• Employer-Paid Insurance: We provide life insurance, short-term disability (STD), and long-term disability (LTD) at no cost to you.
• Retirement Savings: Take advantage of our 401k plan with a company match up to 3%, starting the first of the month after 90 days.
• Generous PTO: Enjoy up to 76 hours of paid time off, including vacation, personal, and sick leave, based on your hire date.

Be a Part of Something Special! At Live Urgent Care, you'll be more than just an employee – you'll be a valued member of a team that is making a difference in our community. If you are enthusiastic, compassionate, and ready to take your career to the next level, we want to hear from you!

Requirements

EDUCATION:

• Proven experience in a medical office setting, either as a Medical Receptionist or in an administrative role.
• High School diploma required.

EXPERIENCE AND QUALIFICATIONS:

• Excellent verbal and written communication skills.
• Strong knowledge of insurance aspects such as copay, coinsurance, deductible, etc.
• Proficient in using computer systems and electronic medical records (EMR), with Athena and Solv being a plus.
• Strong organizational and multitasking abilities.
• Ability to work in a fast-paced environment and handle high patient volumes.

KNOWLEDGE AND SKILLS:

• Understanding of medical terminology and EMR systems.
• Strong communication and interpersonal skills.
• Excellent attention to detail and ability to thrive in a fast-paced environment.
• Ability to work independently or as part of a team.
• Proficient with common PC applications, including Internet, Email, and Microsoft Office.
• Excellent customer service skills.
• Ability to multitask, prioritize, and manage time effectively.
• Exceptional verbal and written communication skills.

PHYSICAL DEMANDS:

• Occasionally required to sit.
• Occasionally required to walk.
• Occasionally required to reach with hands and arms.
• Occasionally required to lift moderate weights (25-50 pounds).
• Finger dexterity required.
• Hand coordination required.

The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of their job.