Front Desk Receptionist

SightMD; Town/Village of Harrison (NY); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Prescription drug coverage

Term life insurance

Disability insurance

Supplemental insurance

Employee Assistance Program (EAP)

Paid time off

Paid holidays

Job summary

SightMD is seeking a Front Desk Receptionist to greet patients, manage appointments, and maintain accurate records at our New York locations. You will support the medical team and provide exceptional customer service while upholding HIPAA standards.

Ideal candidates have at least one year in a medical office or customer service setting, strong organizational skills, and comfortable working rotating shifts including evenings and weekends. Benefits are provided.

Qualifications

• High School diploma or equivalent required.
• 1 year of experience in a medical office or customer service environment.
• Strong customer service skills with a professional demeanor.
• Excellent organizational, time management, and multitasking abilities.
• Basic computer proficiency.

Responsibilities

• Greet patients with a professional, courteous demeanor.
• Register new patients and verify billing, insurance, and demographics.
• Explain office procedures and HIPAA requirements to patients.
• Manage wait times and scheduling changes.
• Answer calls and route to appropriate staff.
• Schedule and confirm appointments.
• Verify insurance eligibility and obtain referrals/authorizations.
• Assist with billing, coding, and insurance documentation.

Skills

Customer service

Organizational skills

Communication

Problem-solving

Education

High School diploma or equivalent

Tools

Google Drive

Job description

SightMD is a rapidly growing integrated ophthalmic provider group, extending the reach of exceptional eye care to patients across New York, New Jersey, Pennsylvania, Connecticut and Massachusetts. With over 127 eye care providers and the convenience of 60 locations, our commitment to delivering unparalleled services is at the heart of everything we do. As we embark on our mission, we are actively seeking teammates who are eager to contribute to our legacy of eye excellence, a tradition that spans more than 50 years.

Position Summary:

The Front Desk Receptionist plays a vital role in ensuring the smooth operation of our medical practice by greeting patients, managing appointments, maintaining accurate patient records, and providing exceptional customer service. The Front Desk Receptionist must possess strong organizational, communication, and problem-solving skills, with the ability to handle administrative duties, support the medical team, and contribute to an overall positive patient experience.

Job Duties & Essential Functions:

Patient Interaction & Front Desk Support

• Greet patients upon arrival with a professional, courteous, and welcoming demeanor.
• Register new patients and verify billing, insurance, and demographic information at each visit.
• Inform patients of office procedures, policies, and documentation requirements while ensuring HIPAA compliance.
• Keep patients updated during their visit regarding wait times or scheduling changes.
• Answer incoming calls, route them appropriately, and maintain prompt, professional communication.

Scheduling & Appointment Management

• Schedule, reschedule, and confirm appointments in accordance with physician availability.
• Follow up on no-shows and cancellations per practice policy and ensure proper appointment follow-up.
• Manage online scheduling platforms, address inquiries, and assist patients in using these tools.

Insurance & Documentation

• Verify insurance eligibility and obtain prior authorizations or necessary external reports.
• Ensure all referrals and required patient documentation are on file before visits.
• Assist with billing, coding, and insurance documentation as needed.

Administrative Tasks & Clinic Support

• Open and close the clinic as needed, ensuring readiness and security.
• Accurately collect and reconcile daily payments, including copays, deductibles, and outstanding balances.
• Maintain and manage patient records with a high level of accuracy and confidentiality.
• Monitor and respond to emails, and utilize shared digital tools (e.g., Google Drive) to stay updated.
• Stay knowledgeable of monthly promotions and communicate them to patients.
• Educate patients on audiology services, promote related services/products, and adhere to audiology-related policies (where applicable)

Facility Maintenance & Professional Development

• Keep the reception area clean and organized, including arranging chairs, updating magazines, and clearing personal items.
• Actively participate in ongoing education and training through classes, webinars, or other professional development opportunities.
• Maintain strict adherence to HIPAA regulations by safeguarding patient privacy and ensuring the confidentiality of all health information.
• Perform additional tasks assigned by the supervisor.

Required Qualifications:

• High School diploma or equivalent required
• One (1) year of experience in a medical office or customer service environment.
• Strong customer service skills with a professional and friendly demeanor.
• Excellent organizational, time management, and multitasking abilities.
• Skilled in problem-solving with attention to detail.
• Basic computer proficiency.

Work Schedule:

• Rotating Schedule: – including days, evenings, and weekends

Salary Range:

• $22.00

We aim to take care of our teammates the same way we take care of our patients.All SightMD employees receive the following benefits:

• Prescription Drug Coverage
• Company Paid Term Life Insurance & Long-Term Disability
• Supplemental Insurance Benefits
• Employee Assistance Program (EAP)
• Paid Time Off (PTO)
• Paid Holidays

* All benefits are subject to eligibility requirements.

Equal Employment Opportunity Statement:

SightMD is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, criminal conviction, and all other protected classes under federal, state and local laws.

If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact People Services at [e-mail].

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.