Front Desk Receptionist

Clear Choice Dermatology; Silverdale (WA); On-site; USD 32,000 - 42,000; Full time

Job summary

Clear Choice Dermatology in Silverdale, WA is seeking a detail-oriented Front Desk Receptionist (Check-In / Check-Out) to deliver an exceptional patient experience in a busy dermatology clinic. You will manage the front office workflow, verify insurance, schedule visits, enter patient data into the EMR, process payments, and communicate with providers and billing staff.

Ideal candidates have 1–3 years of medical front office experience, strong communication skills, professionalism, and a

Qualifications

• High school diploma or equivalent required.
• 1–3 years of medical front office or customer service experience preferred.
• Dermatology or specialty clinic experience strongly preferred.

Responsibilities

• Greet patients at check-in and check-out in a friendly, professional manner.
• Verify insurance eligibility, benefits, referrals, and authorizations prior to service.
• Enter and update patient demographics in the EMR system.
• Schedule follow-up appointments and manage recall systems.
• Process product sales and ensure proper documentation and dispensing.
• Maintain prescription logs and daily reconciliation of charges.
• Balance daily collections and prepare daily deposits.
• Maintain HIPAA compliance and protect patient confidentiality.
• Provide excellent customer service and effective telephone communication.
• Perform other front office tasks as needed by the Practice Administrator and team.

Skills

Communication

Organization

Multitasking

Medical terminology

Insurance verification

Scheduling

Education

High school diploma or equivalent

Tools

EMR/Practice Management Systems

Job description

Description

The Front Desk Receptionist (Check-In / Check-Out) plays a critical role in delivering an exceptional patient experience in a dermatology clinic. This position is responsible for managing all aspects of the front office workflow, including patient check-in, check-out, scheduling, insurance verification, and financial collections.

As the first and last point of contact, this role requires professionalism, efficiency, strong communication skills, and a consistently positive attitude. The Receptionist ensures smooth patient flow, accurate documentation, and compliance with all regulatory and practice standards.

ESSENTIAL DUTIES & RESPONSIBILITIES

Check-In Responsibilities (CIR)

• Welcome patients, visitors, and vendors in a friendly, prompt, and professional manner
• Direct patients appropriately and ensure a positive first impression
• Ensure completion of all required documentation, including intake forms, consents, and sign-in procedures
• Accurately enter and/or update patient demographics in the EMR system
• Verify insurance eligibility, benefits, referrals, and authorizations prior to service
• Maintain patient flow and communicate delays or issues to clinical staff
• Ensure front office and waiting area are clean, organized, and ready for daily operations
• Open and prepare the office for business each day; assist with end-of-day closing and security procedures

Check-Out Responsibilities (COR)

• Greet patients at check-out and provide prompt, courteous assistance
• Review provider orders and treatment plans to coordinate follow-up care
• Schedule follow-up appointments based on provider recommendations
• Enter patients into recall system (e.g., annual skin exams) when appointments are not scheduled
• Process product sales and ensure proper documentation and dispensing
• Maintain prescription logs accurately and daily
• Create recall appointments (e.g., 3-week follow-up )
• Collect all patient financial responsibilities, including co-pays, deductibles, coinsurance, and outstanding balances
• Process refunds or apply credits as needed; communicate with billing department for approvals
• Post charges daily once provider documentation is completed
• Balance daily collections, reconcile deposits, and enter into Daily Net Revenue (DNR) tracking system
• Prepare and complete daily bank deposits in accordance with practice policy

COMMON GENERAL DUTIES

• Maintain strict patient confidentiality in accordance with HIPAA regulations
• Adhere to OSHA and all applicable healthcare compliance standards
• Follow all company policies, procedures, and workflows
• Provide excellent customer service with a positive, professional demeanor at all times
• Utilize proper telephone etiquette, including call handling, holds, and message routing
• Communicate effectively and work collaboratively with providers, leadership, and team members
• Report broken equipment, safety hazards, or facility concerns to management promptly
• Complete all assigned tasks within established timelines
• Maintain regular attendance and punctuality (arrival required at least 15 minutes prior to clinic opening)
• Perform additional duties as assigned

Requirements

Education & Experience

• High school diploma or equivalent required
• Minimum 1-3 years of medical front office or customer service experience preferred
• Dermatology or specialty clinic experience strongly preferred

Knowledge, Skills & Abilities

• Strong communication and interpersonal skills
• Excellent organizational and multitasking abilities
• Ability to work efficiently in a fast-paced, high-volume environment
• Knowledge of medical terminology, insurance verification, and scheduling processes
• Experience with EMR/practice management systems preferred
• Strong attention to detail and accuracy in data entry and financial transactions

PROFESSIONAL STANDARDS

• Maintain a professional appearance and demeanor at all times
• Demonstrate honesty, integrity, and strong work ethic
• Exhibit a "team-first" attitude with willingness to support clinic operations as needed
• Ability to take direction and feedback from Practice Administrator and Physician leadership
• Consistently reflect a positive, patient-centered attitude

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting, standing, and computer use
• Ability to perform repetitive tasks such as typing and phone use
• Occasional lifting of up to 15 pounds

WORK ENVIRONMENT

• Fast-paced dermatology clinic with high patient volume
• Frequent interaction with patients, providers, and staff
• Exposure to confidential and sensitive information