Front Desk Receptionist

Abode Services; San Leandro (CA); On-site; USD 34,440 - 37,884; Full time

Benefits offered by this job

$25.00 - $27.50 per hour

403(b) Retirement Plan w/ Employer M &

Dynamic, mission‑drive culture and

Professional Development Opportunities

Job summary

Abode Services in Alameda County is seeking a Front Desk Receptionist to warmly welcome participants and walk-ins and connect them with the right services.

You will support Housing Resource Center staff, help with referrals, maintain a welcoming waiting area, and assist with administrative tasks while upholding equity and professional standards.

Qualifications

• High school diploma or equivalent (GED) required.
• 1 year of field experience working with people who are homeless or with serious mental illness disorders.
• Valid California driver's license, current insurance, and a clean DMV record required.

Responsibilities

• Welcome participants and assist them in connecting with onsite services.
• Assist Housing Resource Center staff with scheduling and referrals.
• Deescalate situations and support participants in the waiting area.
• Maintain waiting room resources and overall cleanliness.
• Coordinate with program teams to ensure smooth service delivery.
• Assist with stipend and payee checks as needed.
• Ensure a welcoming, inclusive environment for all visitors.

Skills

Customer service

Interpersonal skills

Deescalation

Education

High School diploma or GED

Job description

Abode, one of the largest and effective nonprofits working to end homelessness in the Bay Area, is seeking a Front Desk Receptionist for our programs in Alameda County.

About The Role: The Front Desk Receptionist will welcome and greet all participants and walk-ins and connect them with the proper services and/or program. This includes assisting program staff whose participants access the Housing Resource Center daily; people seeking housing, currently and previously Chronically Homeless participants, people with Serious mental health disorders and/or substance use disorders, and Transition Age Youth (ages 18-24), vendors, and community partners. Act as the internal liaison between Abode programs and assist with cross-referrals. Provide administrative support as needed to services teams housed in the Housing Resources Center. Maintain cleanliness, order, available resources, and welcoming vibe of the waiting room.

The People and Culture: You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams — people you can be proud to work with! Abode Services regularly recognizes employees’ efforts, seeks employees’ input, and cares for employees as people with lives outside of work. We believe that we make better decisions and provide quality services when our workforce reflects the diversity of the communities in which we operate. People of color make up nearly 70% of our workforce and we strive to recruit and retain employees from all backgrounds.

Our Benefits and Perks:

• $25.00 - $27.50 per hour
• 403(b) Retirement Plan w/ Employer Match & Contribution Programs
• Dynamic, mission‑drive culture and supportive leadership
• Professional Development Opportunities, Leadership Academy Programs, Annual All Staff Events & Holiday Parties

How You Make An Impact:

• Create a welcoming environment and provide warm, helpful customer service.
• Assist all participants that come into the Housing Resource Center with contacting their onsite service provider and navigating services.
• Deescalate participants and assist them in maintaining composure in the waiting area. Help people with psychiatric symptoms and/or low tolerance for frustration manage their behavior in the waiting area and cope with unforeseen changes.
• Maintain resources in the waiting area, have a strong understanding of these resources, and be able to explain resources to anyone who may stop in for assistance.
• Assist service teams with dispensing stipend and payee checks throughout the week.
• Communicate with Abode teams regarding their appointments and drop‑in participants.
• Manage referrals from internal Abode programs and connect the participants with the appropriate services.
• Communicate regularly with other internal Abode programs on the services being offered and space availability.
• Maintain cleanliness, order, available resources, and welcoming vibe of the waiting room.
• Other duties as assigned.

How You Meet Qualifications:

• High school diploma or equivalent (GED) required.
• 1 year of field experience working with people with serious mental illness disorders and/or the homeless population.
• Use of personal vehicle, proof of a valid and current California Driver’s License and current insurance along with a clean DMV record required.

Notice: This description is to be used as a guide only. It does not constitute a contract, commitment or promise of any kind. Abode Services reserves the right to change, add, delete, upgrade, or downgrade the position as dictated by business necessity at any time with or without notice.

Notice: Abode Services is an Equal Opportunity Employer/Drug Free Workplace.

Qualifications

Education

Required

High School or better in Other.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.