Front Desk Receptionist

fourseasons; San Francisco (CA); On-site; USD 47,000 - 56,000; Full time

Benefits offered by this job

Hourly Rate $37.76

Medical, dental & vision insurance

401k Retirement plan

New Parental Leave Pay

Pet Insurance

Inclusive employee engagement events

Complimentary accommodation at other 4

Complimentary Employee Meals

Paid holidays, vacation & sick days

Laundered Employee Uniform

Job summary

Four Seasons Hotel San Francisco is seeking a Front Desk Receptionist to ensure guests have a smooth arrival and departure experience. As the first and last interaction, you will greet guests, check them in, explain accommodations and billing, and coordinate with the Front Office team.

The ideal candidate has luxury hotel front desk experience, excellent service and communication skills, and the ability to multi-task in a high-volume setting.

Qualifications

• Previous luxury hotel front desk experience preferred.
• Excellent customer service and guest contact skills.
• Outgoing and enjoys helping others.
• Degree in hospitality or similar preferred.
• Ability to quickly establish rapport.
• Above average communication skills.
• Current Four Seasons employees, bilingual candidates and those with prior luxury hotel experience will receive priority.
• Ability to work in a high volume operation.
• Ability to multi-task and meet deadlines.
• Flexible schedule including overnight shifts, holidays, and weekends.

Responsibilities

• Welcome and register hotel guests, explaining the accommodations and establishing credit or method of payment.
• Respond to a wide variety of guest requests by accurately assessing the guest needs and requests.
• Check in guest in an efficient and friendly manner, using the guest’s name whenever possible.
• Check out guest at end of stay.
• Maintain a balanced bank assigned by the hotel and reconcile transactions.
• Handle all guest interactions with the highest level of hospitality and professionalism.
• Respond to all guest requests in an accurate and timely manner.
• Utilize a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
• Accept reservations, changes and cancellations in the absence of Reservations Department Staff.
• Ability to answer guest calls and direct the guest appropriately in the absence of a Communication Operator.

Skills

Customer service

Hospitality

Communication skills

Multi-tasking

Overnight shifts

Flexible schedule

Bilingual

Education

Degree in hospitality or similar

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

A modern oasis in the city's most exciting location. At the epicentre of San Francisco stands the city’s iconic hotel, where business ideas emerge, loved ones connect and life’s most important celebrations happen. When you’re not shopping at Union Square, enjoying the city’s diverse culinary scene or exploring one of the Bay Area’s top attractions, unwind in our newly renovated guest rooms, designed to represent the natural beauty of San Francisco’s fog, redwood trees and ocean.

Four Seasons Hotel San Francisco

Four Seasons Hotel San Francisco overlooks Yerba Buena Gardens and is located just steps away from the City’s Financial District, Union Square shopping, the Moscone Convention Center, the Museum of Modern Art, and the Contemporary Jewish Museum, amid the city’s finest cultural and dining venues.

We pride ourselves on the service we deliver and that all begins with the dedication of our employees who embrace the meaning behind the Golden Rule. Guests are pampered with a customized approach, ensuring that each experience is unique and unforgettable. Our goal is to attract only the most positive and passionate talent, those who are able to provide intuitive service, with a warm and friendly smile. We encourage our team to strive for personal and professional greatness and are always empowered to do what is right.

The Opportunity

Front Desk Receptionist

Who We Look For

The Front Desk Receptionist is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience. As the first and last impression of the Hotel, this high profile department carries a special responsibility. The Front Office is also the natural place where guests direct comments, questions, suggests and concerns.

Responsibilities

• Welcome and register hotel guests, explaining the accommodations and establishing credit or method of payment. Agents will also check out guest, prepare and explain the bill.
• Respond to a wide variety of guest requests by accurately assessing the guest needs and requests. Adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ standards.
• Check in guest in an efficient and friendly manner, using the guest’s name whenever possible. Assure that guest is assigned to the proper room type and the correct rate is charged. Arrange for luggage to be delivered to guest room and issue correct keys to the guest.
• Check out guest at end of stay. Ascertain guest satisfaction, collects keys, post late charges and present bill to guest. Settle bill accurately through credit card or cash transaction.
• Maintain a balanced bank assigned by the hotel. Make change, cash checks and exchange foreign currency. Reconcile all transactions at the close of each shift.
• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolving customer complaints; assisting customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
• Respond to all guest requests in an accurate and timely manner. Interaction with guest will be in person, electronic mail, and/or by phone.
• Utilize a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
• Accept reservations, changes and cancellations in the absence of Reservations Department Staff.
• Ability to answer guest calls and direct the guest appropriately in the absence of a Communication Operator.

Minimum Qualifications

• Previous luxury hotel front desk experience preferred.
• Must have excellent customer service and guest contact skills.
• Ideal candidates will be outgoing and enjoy helping others.
• Candidates with a degree in hospitality, or similar, are preferred.
• Ability to quickly and positively establish rapport is required.
• Above average communication skills - both written and oral - are required.
• Current Four Seasons employees, bilingual candidates and those with prior experience in a luxury hotel/environment will receive priority consideration.
• You must possess the ability to work in a high volume operation.
• You must also be able to multi-task and complete tasks by established deadlines.
• You must be able to work a flexible schedule (Must be able to work overnight shifts, holidays, and/or weekends)

Benefits & Perks

Four Seasons offers an award-winning work environment and an excellent benefits package which includes:

• Hourly Rate $37.76
• Generous medical, dental & vision insurance plans
• 401k Retirement plan
• 8 weeks of New Parental Leave Pay
• Fur Baby/Pet Insurance
• Inclusive and diverse employee engagement & recognition events all year-round.
• Complimentary accommodation at other Four Seasons Hotels and Resorts
• Complimentary Employee Meals
• Paid holidays, vacation & sick days
• Laundered Employee Uniform

To learn more about Four Seasons Hotel San Francisco: http://www.fourseasons.com/sanfrancisco/

If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact our People + Culture Office at [e-mail].

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Four Seasons is an Equal Opportunity, Aff…? Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website: EEOC is The Law.