Front Desk Receptionist

Northeast Ohio Medical University (NEOMED); Rootstown Township (OH); On-site; USD 35,000 - 41,000; Full time

Benefits offered by this job

Healthcare Coverage

Retirement plan

Paid Time Off

On-site training & Lean Six Sigma

Job summary

NEOMED's Bitonte College of Dentistry seeks a Front Office Receptionist to be the first point of contact for patients, visitors, students, and faculty in a busy dental school clinic. You will manage scheduling, check-in/out, and communications, ensuring a welcoming and efficient front desk experience.

The role requires strong customer service with at least 1 year in a high-volume dental office and experience verifying dental insurance.

Qualifications

• High school diploma or equivalent.
• At least 1 year of customer service experience in a high-volume dental office.
• Minimum 1 year of experience with dental insurance verification and related processes.

Responsibilities

• Greet and assist patients, visitors, students, and faculty in a professional and courteous manner.
• Manage patient check-in and check-out processes to ensure smooth clinic flow.
• Answer phones and respond to patient inquiries regarding appointments and general clinic information.
• Maintain accurate patient records in the electronic health record (EHR) system.
• Facilitate efficient patient scheduling and appointment coordination.
• Support patient satisfaction through professional communication and service.
• Perform insurance verification for patient appointments including eligibility and coverage.
• Provide support with patient billing processes and coordinate with the billing team.
• Maintain an organized front desk environment and support clinic operations and patient flow.
• Perform other related duties as assigned.

Skills

Customer service

Dental insurance verification

Front desk experience

Phone etiquette

Education

High school diploma or equivalent

Associate's degree (preferred)

Tools

EHR system

Job description

Summary

The Front Office Receptionist serves as the first point of contact for patients, visitors, students, and faculty in a busy dental school clinic environment. This position supports daily clinic operations by managing patient scheduling, check-in/check-out procedures, communications, and insurance verification and eligibility, while ensuring a welcoming, organized, and efficient front office experience.

Position Type:

Admin/Professional

Department:

Dentistry Dental Clinic

Full or Part Time:

Full Time

Pay Grade:

BW5

Summary

The Front Office Receptionist serves as the first point of contact for patients, visitors, students, and faculty in a busy dental school clinic environment. This position supports daily clinic operations by managing patient scheduling, check-in/check-out procedures, communications, and insurance verification and eligibility, while ensuring a welcoming, organized, and efficient front office experience.

Principal Functional Responsibilities

Patient Reception and Customer Service:

Greet and assist patients, visitors, students, and faculty in a professional and courteous manner. Manage patient check-in and check-out processes to ensure smooth clinic flow. Answer phones and respond to patient inquiries regarding appointments and general clinic information. Maintain accurate patient records in the electronic health record (EHR) system. Facilitate efficient patient scheduling and appointment coordination. Support patient satisfaction through professional communication and service.

Insurance and Administrative Support:

Perform insurance verification for patient appointments, including eligibility and coverage. Provide support with patient billing processes, including collecting payments and addressing billing inquiries. Work collaboratively with the billing team to ensure accurate documentation and follow-up as needed.

Operational Support:

Assist in maintaining an organized and efficient front desk environment. Support clinic operations and patient flow in a high-volume setting.

Other Duties:

Perform other related duties as assigned.

Qualifications

• High school diploma or equivalent
• At least 1 year of customer service experience in a high-volume dental office
• Minimum 1 year of experience with dental insurance verification and related processes

Preferred Qualifications

• Associate's degree
• Experience with Medicaid

Physical Requirements

Must be able to utilize a phone, computer, and other office equipment. This role operates in a clinical environment within an academic institution and requires frequent interaction with patients, students, faculty, and staff, as well as extended periods at the front desk and computer.

Department Specific Information

Join NEOMED's New Bitonte College of Dentistry

The Bitonte College of Dentistry at Northeast Ohio Medical University delivers a comprehensive predoctoral dental program grounded in patient-centered care, community engagement, and evidence-based practice. The College is committed to preparing practice-ready oral health professionals while supporting student success and meeting accreditation standards. We are seeking a Front Desk Receptionist to support daily clinic operations and ensure a welcoming, organized, and efficient front office experience.

At our organization, we are committed to fostering a collaborative and team-oriented environment that is essential to fulfilling our mission. We believe every employee should feel appreciated, valued, and empowered. To maintain a supportive organizational culture, we seek individuals whose values align with our mission and who thrive in a team-based approach. We encourage individuals whose values align with this collaborative approach to patient care to apply.

Starting Pay Rate Range: $16.92 – $19.74, commensurate with experience.

Benefits & Perks

Healthcare Coverage

• Competitive medical, dental, and vision insurance through Medical Mutual
• Flexible Spending Account (FSA) or Health Savings Account (HSA)
• Short- and long-term disability coverage, Long-term care coverage options, and Life insurance

Retirement

• State retirement plan with 14% employer contribution to help you plan for the future

Paid Time Off

• Generous vacation and sick leave, in addition to 11 paid holidays each year

Additional Benefits

• Ongoing investment in your professional growth through on-site training and Lean Six Sigma certification
• Employee wellness activities and initiatives that support a healthy work-life balance

NEOMED is committed to providing equal employment opportunities to qualified applicants without discrimination on the basis of age, color, disability, gender identity or expression, genetic information, national origin, race, religion, sex, sexual orientation, transgender status, status as a parent during pregnancy and immediately after the birth of a child, status as a parent of a young child, status as a foster parent, veteran status or any other category protected by applicable state or federal law.

As an Equal Opportunity Employer, NEOMED also affirms its commitment to nondiscrimination in its employment policies and practices.

In compliance with Title IX (20 U.S.C Sec. 1681 et seq.), NEOMED prohibits sex discrimination, including sexual harassment.