Front Desk Receptionist

Foot And Ankle Specialists; Richmond (VA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated Medical Front Desk Receptionist to provide essential administrative support in a fast-paced environment. This role involves managing patient interactions, scheduling appointments, and maintaining electronic health records. The ideal candidate will possess strong customer service skills, attention to detail, and the ability to handle multiple tasks efficiently. With a focus on patient satisfaction and teamwork, this position offers a rewarding opportunity to contribute to a vital healthcare setting. Join a supportive team and make a meaningful impact in the lives of patients every day!

Benefits

Health Insurance

Life Insurance

Disability Insurance

401(k) plan with Company Match

Employee Discount Program

Paid Time Off

Paid Holidays

Qualifications

• 2+ years of admin support in a medical environment preferred.
• Ability to maintain professionalism and work under pressure.

Responsibilities

• Welcome patients and manage incoming calls.
• Register new patients and maintain accurate records.
• Facilitate patient flow and manage multiple doctor's schedules.

Skills

Customer Service Skills

Medical Terminology

HIPAA Compliance

Data Entry

Microsoft Office

Insurance Verification

Multi-tasking

Attention to Detail

Education

High School Diploma / GED

Tools

Microsoft Word

Microsoft Excel

Job description

The Medical Front Desk Receptionist provides essential support and administrative services to the office, the doctors, and the patients in a fast-paced Doctor's office. This person will be involved in a wide spectrum of tasks including patient customer service, scheduling, data entry, managing electronic health records, and patient education.

Front Desk Receptionist Required Skills and Experience :

• High School Diploma / GED equivalent
• Ability to establish and maintain effective working relationships with patients, other employees, and the public
• 2 + years' admin support in a medical environment preferred
• Knowledge about health insurance, pre-authorization, insurance verification, medical terminology, CPT codes and ICD-9 codes preferred
• Must have excellent customer service skills
• Able to work in a fast-paced and demanding work environment
• Must demonstrate a strong work ethic and maintain professionalism at all times
• Must have a team mentality, flexibility and willingness to learn
• The ability to communicate effectively, multi-task and work under pressure is the key to success in this position, which also requires attention to detail and a commitment to achieving consistent customer satisfaction.
• The ability to uphold HIPAA compliance is mandatory.
• Must exercise good judgment and discretion
• Technologically savvy and familiar with Microsoft Office products including :

Word

• Excel

Front Desk Receptionist Essential Functions / Responsibilities (other duties may be assigned) :

• Welcome patients upon arrival; Answers questions and concerns
• Answer incoming calls, provide information, and transfer calls or take messages as necessary
• Responsible for registering new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information
• Facilitates patient flow by notifying the provider of patient's arrival, being aware of delays, and communicating with patients and clinical staff
• Maintain and update patient records using data entry, faxing, and scanning.
• Collect deductibles, coinsurance, balances, copays and sell OTC items
• Checks all required AR / AP changes since last visit and updates records accordingly
• Must be able to maintain multiple doctor's schedules
• Maintain list of orthotics received, contact patients and make follow up appointments
• Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs
• Check next day charts for insurance eligibility and necessary referrals and prior authorizations
• Prepare end of day reports, deposit slips, and upload to shared files daily
• Review billing claims and denials and collect necessary information from the provider or patient
• Assist with additional office tasks as necessary

Front Desk Receptionist Physical Requirements :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. While performing the duties of this job, the employee is regularly required to sit, talk, hear, and use hands to write, type or operate office equipment. The employee is occasionally required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and smell. The employee is required to perform repetitive motions, including reaching above the head, and typing. The employee must occasionally lift up to 50 pounds and / or carry objects weighing up to 25 pounds. Specific vision abilities required by this job include peripheral vision, depth perception, and ability to adjust focus.

Front Desk Receptionist Benefits Offered :

• Health Insurance (Single & Family plans available)
• Life Insurance
• Disability Insurance
• 401(k) plan with Company Match
• Employee Discount Program
• Paid Time Off
• Paid Holidays

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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Front Desk Receptionist • Richmond, VA, United States