Front Desk Receptionist

Align Med; Reno, Northern (NV, KY); Hybrid; USD 36,000 - 54,000; Full time

Job summary

Align Med in Reno, NV seeks a Front Desk Receptionist to welcome patients, manage scheduling and payments, verify insurance benefits, and support smooth clinic operations.

This role requires coordination with clinical staff to ensure efficient patient flow and a professional, compassionate front office experience.

Qualifications

• Professional demeanor and courteous service to patients.
• Familiarity with HIPAA regulations and patient confidentiality.
• Willingness to support chiropractic health philosophy.
• Ability to multitask in a fast-paced environment.
• Strong communication with diverse patients.
• Typing proficiency and quick to learn EMR and billing systems.

Responsibilities

• Greet patients with a welcoming experience.
• Explain available services and payment categories.
• Schedule appointments and confirm visits.
• Answer incoming phone calls and route appropriately.
• Input and verify patient demographics and insurance information.
• Collect copays, deductibles, and balances; apply payments.
• Coordinate referrals and insurance authorizations.
• Perform scanning, filing, and daily audits.
• Coordinate end-of-day duties and ensure records reconcile.

Skills

Professional demeanor

HIPAA compliance

Communication skills

Multitasking

Typing proficiency

EMR systems

Billing systems

Independent worker

Education

High school diploma / GED

Tools

EMR software

Billing software

Job description

Job Details

Job Location: Reno, NV 89509

Job Summary

The Front Desk Receptionist is responsible for welcoming patients, managing scheduling and payments, verifying insurance benefits, and supporting smooth clinic operations. This role requires close coordination with clinical staff to ensure efficient patient flow and a professional, compassionate front office experience.

Essential Duties and Responsibilities

• Greet patients, make eye contact, smile, and provide a welcoming experience.
• Explain available services and payment categories.
• Schedule appointments and confirm new patient or missed appointment calls.
• Answer incoming phone calls and route appropriately.
• Input and verify patient demographics and insurance information.
• Collect copays, deductibles, and outstanding balances at time of service.
• Apply payments and zero out balances.
• Notify patients of balances and collect as needed.
• Sign patients in and out.
• Coordinate referrals (e.g., MRI, pain management) and insurance authorizations.
• Perform scanning, filing, and daily audits.
• Check and respond to emails within 24 hours.
• For auto patients: collect ID, police report, insurance, third-party info, MedPay, attorney info, and ensure liens are signed and faxed.
• Coordinate end-of-day duties including sign-in sheets, aging AR reports, deposit slips, and daily checklists, ensuring all records and financials reconcile.
• Work closely with the CA and doctor to manage patient flow and reduce wait times.

Qualifications Minimum Qualifications

• Professional demeanor and ability to provide courteous service to all patients.
• Familiarity with HIPAA regulations and patient confidentiality standards.
• Willingness to support chiropractic health philosophy.
• Ability to multitask and stay organized in a fast-paced environment.
• Strong communication skills and comfort interacting with diverse patients.
• Proficient in typing and quick to learn EMR and billing systems.
• Self-starter capable of working independently the majority of the time.

Education and Experience

• High school diploma or GED required.
• 2–3 years of experience working with the public, preferably in a medical office setting preferred.
• Chiropractic office experience preferred.

Physical Demands and Work Environment

• Front office of a chiropractic practice.
• Frequent interaction with patients and staff.
• Requires long periods of sitting, standing, and lifting up to 25 lbs.
• Availability for some evening and weekend shifts.
• Office environment with low to moderate noise levels.