Front Desk Receptionist

Campuspoint; Portland (OR); On-site; USD 28,000 - 40,000; Part time

Job summary

CampusPoint is seeking a Front Desk/Receptionist for a 4-month contract in Portland, OR. You will be the hub of the building, greeting residents and guests, handling packages, and coordinating with the community team to support daily operations.

Responsibilities include delivering excellent customer service, managing inquiries via phone, email and in-person, and ensuring a professional, organized front desk and lobby area.

Qualifications

• Proficient in Microsoft Office Suite, particularly Excel, Word, and Outlook, with strong typing skills and the ability to learn new software quickly.
• Highly organized, detail-oriented, and dependable, with the ability to manage multiple tasks, projects, and competing priorities.
• Demonstrates accountability, initiative, and sound judgment while working independently and proactively resolving issues.
• Maintains a professional, positive, and customer-focused approach when interacting with employees, clients, and the public.
• Adapts well to changing priorities, procedures, and technology while maintaining productivity and a positive attitude.
• Demonstrates strong time management, punctuality, reliability, and the ability to consistently meet deadlines and commitments.
• Produces accurate, thorough, and high-quality work with strong attention to detail.

Responsibilities

• Maintain a thorough understanding of building policies, rules, and regulations.
• Provide professional, welcoming customer service to residents, guests, vendors, and contractors in person, by phone, and via email.
• Respond promptly to calls, voicemails, and emails; distribute resident communications, notices, and memos as directed.
• Receive, organize, track, and distribute packages while maintaining an orderly package room.
• Provide concierge services, including mail and delivery assistance, dry cleaning coordination, printing, copying, shredding, transportation arrangements, and local service recommendations.
• Address resident questions, complaints, and concerns professionally, escalating issues and coordinating with management as needed.
• Maintain a clean, organized, and presentable front desk, lobby, and common areas.
• Monitor assigned security cameras, coordinate building access, and maintain accurate records of guest, vendor, and contractor keys or access fobs.
• Coordinate guest, vendor, contractor, and moving activity while communicating with maintenance, housekeeping, security, and management teams.
• Maintain the security and confidentiality of building keys, access devices, resident information, packages, and company property.

Skills

Microsoft Office

Typing

Organization

Customer service

Time management

Communication

Job description

Our client is a well-established property management organization that provides professional association management services to residential communities throughout the Pacific Northwest. They are committed to delivering exceptional resident service, maintaining well-managed properties, and creating welcoming community environments.

Compensation: $24.50/hr

Availability: Monday - Wednesday 3pm - 11:30pm + Saturday/Sunday 7am - 3:30pm. This role is slated to start ASAP and last 4 months.

They are seeking a professional and customer-focused Front Desk/Receptionist to join their team on a 4-month contract assignment, providing front-desk support and assisting residents, guests, and vendors with day-to-day building operations.

You will provide residents with information, guidance, and will support the community manager in facilitating and communicating all building activities. This role is the building's hub and the first impression for residents and guests. Therefore, each member of the team must excel in customer service.

Please note that this role is Saturday-Wednesday weekly and will be 7am-3:30pm on Saturday/Sunday and 3pm-11:30pm on Monday/Tuesday/Wednesday.

Duties & Responsibilities:

• Maintain a thorough understanding of building policies, rules, and regulations.
• Provide professional, welcoming customer service to residents, guests, vendors, and contractors in person, by phone, and via email.
• Respond promptly to calls, voicemails, and emails; distribute resident communications, notices, and memos as directed.
• Receive, organize, track, and distribute packages while maintaining an orderly package room.
• Provide concierge services, including mail and delivery assistance, dry cleaning coordination, printing, copying, shredding, transportation arrangements, and local service recommendations.
• Address resident questions, complaints, and concerns professionally, escalating issues and coordinating with management as needed.
• Maintain a clean, organized, and presentable front desk, lobby, and common areas.
• Monitor assigned security cameras, coordinate building access, and maintain accurate records of guest, vendor, and contractor keys or access fobs.
• Coordinate guest, vendor, contractor, and moving activity while communicating with maintenance, housekeeping, security, and management teams.
• Maintain the security and confidentiality of building keys, access devices, resident information, packages, and company property.

Qualifications:

• Proficient in Microsoft Office Suite, particularly Excel, Word, and Outlook, with strong typing skills and the ability to learn new software quickly.
• Highly organized, detail-oriented, and dependable, with the ability to manage multiple tasks, projects, and competing priorities.
• Demonstrates accountability, initiative, and sound judgment while working independently and proactively resolving issues.
• Maintains a professional, positive, and customer-focused approach when interacting with employees, clients, and the public.
• Adapts well to changing priorities, procedures, and technology while maintaining productivity and a positive attitude.
• Demonstrates strong time management, punctuality, reliability, and the ability to consistently meet deadlines and commitments.
• Produces accurate, thorough, and high-quality work with strong attention to detail.

CampusPoint is an Equal Opportunity Employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

If you need assistance or an accommodation due to a disability, you may contact us at [e-mail] or 1+206-783-9200 (ask to speak with an HR representative). The process is outlined in CampusPoint’s ADA Policy.