Front Desk Receptionist

Arizona Urology Specialists; Phoenix (AZ); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare provider in Phoenix seeks a Front Desk Receptionist to deliver exceptional customer service and support office operations. The role involves scheduling appointments, managing patient paperwork, and ensuring a welcoming environment. Ideal candidates will have experience in a medical front office and strong communication skills. Join a compassionate team dedicated to patient care and enjoy competitive salaries and benefits.

Benefits

Tuition Reimbursement

Health Insurance

Dental Insurance

Vision Insurance

Corporate Discounts

Qualifications

• Minimum 2 years front office experience, preferably in a medical setting.
• 1-2 years of customer service experience.

Responsibilities

• Create a positive first impression and assist with scheduling.
• Collect co-pays and enter patient information into systems.
• Reconcile payment batches and assist patients with registration.

Skills

Customer Service

Attention to Detail

Communication

Multitasking

Education

High School Diploma or GED

Tools

Practice Management Software

EHR

Job description

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Description

Are you interested in making a difference in patient care? Learn about our unique culture of respect, growth, innovation, the best patient care, and how we give back to the community.

• We foster a culture that thrives on compassion, teamwork, integrity, and diversity, all of which start with our staff!
• We deliver a cohesive approach to urologic care that provides patients with access to experienced specialists, a superb team of healthcare professionals, and the most advanced technology for patient treatments and therapies.
• We offer competitive salaries and a great work/life balance: enjoy your weekends!
• UUG offers outstanding benefits, including tuition reimbursement, health, dental, and vision insurance, corporate discounts, and much more!

Position Summary:

The Front Desk Receptionist provides superb customer service to patients & staff and support for the office, independently and with minimal supervision.

Primary Duties & Responsibilities:

• To create a positive and professional first impression of the practice and to show the patients a “we care” attitude.
• Schedule appointments and assist with scheduling any additional testing directed by the physician.
• Ensure all required patient paperwork is compiled for that day’s appointments.
• Collect co-pays and past balances at check-in and enter them into the batch for the day in Practice Management.
• Reviews for completeness and accuracy and then enters required patient demographics and clinical information into Practice Management and EHR.
• Scan the patient’s driver’s license and insurance card(s) front and back into Ntierprise.
• Ensure all required referrals are obtained, scanned into the EMR, and linked to that day’s appointment within Practice Management.
• Reconcile payment batches at the end of every day and turn them into the Site Manager.
• Schedule follow-up procedures and coordinate any local ASC cases.
• Assist patients with the completion of the Phreesia registration system.
• Travel to other sites within a reasonable geographic region as part of your role.

Please note this job description is not exhaustive; duties, responsibilities, and activities may change at any time, with or without notice.

Qualifications

• High School Diploma or GED required.
• Minimum of two (2) years of front office experience, preferably in a medical setting.
• 1-2 years of customer service experience.

Knowledge, Competencies & Skills:

• Excellent customer service skills.
• Attention to detail and willingness to learn.
• Proficient knowledge of medical terminology, ICD-9, and CPT-4 Codes.
• Strong verbal & written communication skills.
• Proficient with computer software and databases.
• Comfortable working in a fast-paced environment.
• Ability to ask probing questions to patients.
• Caring, compassionate, and patient attitude.
• Maintain HIPAA compliance.
• Multitasking and proactive problem-solving abilities.
• Typing speed of 40 WPM.

Travel: Ability to travel to other sites as necessary.

Physical Requirements:

• Sit, stand, and walk throughout the day.
• Intermittently stoop, bend, speak, and listen.
• Lift up to 10 pounds frequently and up to 25 pounds occasionally.

United Urology Group is an equal opportunity employer. Pre-employment background checks are required. Compensation varies based on experience, education, skill, and location.