Front Desk Receptionist

United Urology Group; Phoenix (AZ); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading healthcare provider as a Front Desk Receptionist, where you will be the first point of contact for patients. This role involves scheduling appointments, managing patient records, and ensuring a positive experience for all visitors. You will thrive in a supportive environment that values compassion, teamwork, and innovation. Enjoy competitive salaries and a balanced work/life schedule, with outstanding benefits including health insurance and tuition reimbursement.

Benefits

Tuition Reimbursement

Health Insurance

Dental Insurance

Vision Insurance

Corporate Discounts

Qualifications

• Minimum of two years of front office experience, preferably in a medical setting.
• Proficient knowledge of medical terminology.

Responsibilities

• Provide superb customer service to patients and staff.
• Schedule appointments and manage patient paperwork.
• Reconcile payment batches at the end of every day.

Skills

Customer Service

Attention to Detail

Communication

Education

High School Diploma or GED

Tools

ICD-9

CPT-4 Codes

Practice Management Software

Job description

Join to apply for the Front Desk Receptionist role at United Urology Group

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Join to apply for the Front Desk Receptionist role at United Urology Group

Description

Are you interested in making a difference in patient care? Learn about our unique culture of respect, growth, innovation, the best patient care, and how we give back to the community.

• We foster a culture that thrives on compassion, teamwork, integrity, and diversity, all of which start with our staff!
• We deliver a cohesive approach to urologic care that provides patients with access to experienced specialists, a superb team of healthcare professionals, and the most advanced technology for patient treatments and therapies.
• We offer competitive salaries and a great work/life balance: enjoy your weekends!
• UUG offers outstanding benefits, including tuition reimbursement, health, dental, and vision insurance, corporate discounts, and much more!

Position Summary

The Front Desk Receptionist provides superb customer service to patients & staff and support for the office, independently and with minimal supervision.

Primary Duties & Responsibilities

• To create a positive and professional first impression of the practice and to show the patients a “we care” attitude.
• Schedule appointments and assist with scheduling any additional testing directed by the physician.
• Ensure all required patient paperwork is compiled for that day’s appointments.
• Collect co-pays and past balances at check-in and enter them into the batch for the day in Practice Management.
• Review for completeness and accuracy and then enter required patient demographics and clinical information into Practice Management and EHR.
• Scan the patient’s driver’s license and insurance card(s) front and back into Ntierprise.
• Ensure all required referrals are obtained, scanned into the EMR, and linked to that day’s appointment within Practice Management.
• Reconcile payment batches at the end of every day and turn them into the Site Manager.
• Schedule follow-up procedures and coordinate any local ASC cases.
• Assist patients with the completion of the Phreesia registration system.
• As part of the requirements of your position, you are expected to travel to other sites within a reasonable geographic region.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Qualifications

• Minimum High School Diploma or GED required.
• Minimum of two (2) years of front office experience, preferably in a medical setting.
• 1 - 2 years of customer service.

Knowledge, Competencies & Skills

• Excellent customer service.
• Attention to detail and willingness to learn.
• Proficient knowledge of medical terminology, ICD-9, and CPT-4 Codes.
• Strong communication skills, both verbal & written.
• Proficient computer software and database skills.
• Comfortable working in a fast-paced environment.
• Very comfortable asking probing questions to patients.
• Must demonstrate a caring, compassionate, and patient attitude.
• Maintain HIPAA compliance.
• Multitasking and proactive problem-solving.
• Ability to type 40 Words Per Minute.

Travel

• Ability to travel to other sites as necessary.

Physical Requirements For The Job

• Able to sit, stand, and or walk throughout the day.
• Intermittently required to stoop, bend, speak, and listen.
• Frequently lift and or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

United Urology Group and its affiliate practices are an equal opportunity employer. We do not discriminate based on race, color, religion, age, sex, national origin, disability, veteran status, or sexual orientation. We conduct pre-employment background checks. Actual compensation depends on experience, education, skill level, and location. Applications are accepted until the role is filled.