FRONT DESK RECEPTIONIST

Covenant Health; Oregon; On-site; USD 21,000 - 26,000; Part time

Job summary

Covenant Health West is seeking a Front Desk Receptionist for Fort Sanders Health & Fitness Center. This PRN/OCC role handles calls, welcomes guests, processes registrations, and supports multiple front desk tasks on site in a busy wellness environment.

The position emphasizes strong customer service, team cooperation, and adherence to safety and operations protocols as part of daily duties and special events at the fitness center.

Responsibilities

• Answer phones, route callers, take messages and provide general information to callers in a courteous and professional manner.
• Greets customers, visitors, and patients while providing direction and assists visitors and guests to various locations on the FSW campus as needed.
• Checks each member/guest into the Fitness Center; provides guests with a guest registration to complete and collects payment for the guest fee.
• Distributes keys and equipment; folds and disperses towels, retrieves towels from laundry and cycles towels through washer/dryer to keep towels stocked.
• Reviews Read This First book each shift to stay informed of class, program, or activity changes and announcements pertaining to Fitness Center operations.
• Knowledgeable of member names/locker numbers as well as staff names and departments.
• Manages program enrollment and money transactions such as guest fees, personal training fees, swim lesson fees, camp fees, etc.
• Maintains front desk cleanliness and safety; completes closing checklist tasks at shift end.
• Assists with the Perkville Rewards program by redeeming points and giving out merchandise; restocks Perkville supplies and front desk inventory.
• Prepares daily deposit/cash drawer report for MOD.
• Assists other departments as needed and participates in special fitness center events.
• Follows policies, procedures, and safety standards and completes required education assignments annually.

Job description

Fort Sanders West Overview

Fort Sanders Health & Fitness Center, part of Covenant Health West , is Knoxville’s premier health and wellness destination. More than a gym, it’s a five-star fitness facility offering state-of-the-art equipment, heated indoor and outdoor pools, tennis, and racquet sports, pickleball, basketball, and childcare services. With award-winning quality, extensive group fitness classes, personal training, and specialized programs like aquatics, weight management, and mind-body wellness, we provide everything you need for a healthier lifestyle. Plus, our BodyWORKS program brings community-based fitness classes to locations across East Tennessee, making wellness accessible for all.

Overview

Front Desk Receptionist

PRN/OCC, Variable Hours and Shifts

Fort Sanders West Overview

Fort Sanders Health & Fitness Center, part of Covenant Health West , is Knoxville’s premier health and wellness destination. More than a gym, it’s a five-star fitness facility offering state-of-the-art equipment, heated indoor and outdoor pools, tennis, and racquet sports, pickleball, basketball, and childcare services. With award‑winning quality, extensive group fitness classes, personal training, and specialized programs like aquatics, weight management, and mind‑body wellness, we provide everything you need for a healthier lifestyle. Plus, our BodyWORKS program brings community‑based fitness classes to locations across East Tennessee, making wellness accessible for all.

To learn more about Fort Sanders Health & Fitness Center, visit Fort Sanders West opportunities.

Position Summary

Greets, assists, and directs all incoming calls, visitors, deliveries, and customers. Responsible for providing a strong customer service presence at the front desk to make everyone feel welcomed.

Responsibilities

• Answer phones, route callers, take messages and provide general information to callers in a courteous and professional manner. Greets customers, visitors, and patients while providing direction. Determines the nature of their business and assists visitors and guests to various locations on the FSW campus as needed.
• Responds in a timely manner to member requests, inquiries, and concerns. If unable to satisfy the member, locates the appropriate employee who can.
• Checks each member/guest into the Fitness Center. Provides guests with a guest registration to complete and collects payment for the guest fee. Follows guest check in procedures.
• Distributes keys and equipment. Folds and disperses towels on an on-going basis. Retrieves towels from laundry room and cycles towels through washer/dryer as needed to keep towels stocked.
• Reviews “Read This First” book each shift worked to keep informed of any changes to classes, programs, or special activities, and for any announcements/notes pertaining to the Fitness Center operations.
• Knowledgeable of member names/locker numbers as well as staff names and the departments in which they work.
• Uses the established sign‑up system to reserve RB, WB, and SQ for members and staff. Records when PB equipment is checked out.
• Manages program enrollment/money transactions such as guest fees, personal training fees, swim lesson fees, camp fees, etc.
• Cooperates in maintaining the cleanliness and safety of the front desk. Completes all tasks that are on the closing checklist at the end of the night.
• Assists with Perkville Rewards program by redeeming points for reward members and giving out associated merchandise. Also assists manager/supervisor in restocking of Perkville supplies as well as front desk inventory items.
• Prepares daily deposit/cash drawer report for MOD.
• Assists other departments as needed. i.e., housekeeping, youth development, aquatics, etc.
• Participates in special fitness center events.
• Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives and participates in quality improvement initiatives as requested.
• Performs other duties as assigned.

Qualifications

Minimum Education

None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED. Preference may be given to individuals possessing a HS diploma or GED

Minimum Experience

None.

Licensure Requirement

None.