Front Desk Receptionist

Oklahoma County Diversion Hub; Oklahoma City (OK); On-site; USD 44,000 - 46,000; Full time

Job summary

Oklahoma County Diversion Hub is seeking a Front Desk Receptionist in Oklahoma City, OK to greet visitors and manage check-ins. The role requires strong communication and multitasking in a fast-paced environment.

You will support Operations and Program staff, handle calls, and assist with administrative tasks. Requirements include a high school equivalency, reliable transportation, and the ability to maintain client confidentiality.

Qualifications

• High school equivalency required; office/administrative experience preferred.
• Must have own transportation and a valid driver’s license with insurance.
• Excellent written and verbal communication; ability to handle multiple priorities.
• Trauma-informed, empathetic approach and professional conduct.

Responsibilities

• Escort visitors to meeting locations and assist with check-in.
• Handle high volume phone calls and walk-ins; direct to staff.
• Enter data and assist with scheduling and documents in Salesforce.
• Support Operations and Programs staff and set up for events.

Skills

Multi-tasking

Communication skills

Teamwork

Problem solving

Attention to detail

Spanish language advantage

Education

High school diploma or GED

Tools

Salesforce

Microsoft Office

Job description

Job Details: Location: Oklahoma City, OK 73106 | Position Type: Full Time | Salary Range: $44,000.00 - $46,000.00

POSITION OVERVIEW

Under the direct supervision of the Operations Supervisor, the Front Desk Receptionist serves as the first point of contact for clients and visitors at Diversion Hub, a fast‑paced, high‑traffic agency serving more than 1,000 individuals each week who are involved in the Oklahoma County justice system. This position plays a vital role in ensuring a welcoming, organized, and trauma‑informed environment amid a busy setting.

The Front Desk Receptionist is responsible for coordinating client check‑ins, managing a high volume of phone calls and walk‑ins, and supporting both Operations and Program staff to keep daily activities running smoothly. This role requires exceptional communication skills, professionalism under pressure, and the ability to multitask while maintaining empathy and respect for every individual served.

PRIMARY RESPONSIBILITIES

• Escorting visitors to the designated meeting location as required.
• Assist client sign‑in process and other client needs, such as providing coffee and/or clothing items as requested.
• Assist front desk staff with clerical tasks, including data entry, scheduling, and document management.
• Answering the main telephone line and directing the call to the appropriate staff member.
• Entering data into Salesforce and working closely with the Justice Navigation & Case Management team during the intake process, answering questions and addressing concerns, as appropriate.
• Cultivating a hospitality‑based culture in the organization.
• Monitoring security cameras, as needed.
• Maintaining the interior offices and exterior building and adjacent spaces, removing trash, debris, clutter, etc.
• Assist program staff with various operational needs, such as setting up for events, organizing materials, and handling logistics.
• Inventory of office supplies and other needed items.
• Always adhering to the agency code of ethics and professional standards including maintaining strict client confidentiality.
• Any other duties within the scope, spirit, and purpose of the job.

SKILLS

• Proficiency in Microsoft Windows and Microsoft Office applications.
• Proven ability to effectively manage multiple priorities and meet deadlines.
• Ability to work with difficult clients.
• Ability to adapt to varied roles and job responsibilities and problem‑solving skills.
• Demonstrated ability to excel both independently and as a team member in a lively, collaborative environment.
• Excellent written and verbal communication skills with a demonstrated ability to make difficult concepts easy to understand.
• Friendliness and flexibility to adapt to changing needs and priorities are essential.
• Positive attitude, excellent interpersonal skills and the ability to cultivate and maintain effective working relationships with staff, external constituents, volunteers, community partners and general public.
• Thrive in a fast‑paced and dynamic work environment.

QUALIFICATIONS

Education and Experience: At a minimum, the Front Desk Receptionist must possess high school equivalency. Prior experience with office/general administration is preferred.

ADDITIONAL JOB REQUIREMENTS

• Clearance of background check.
• Must have own transportation for site visits. A driver’s license and up to date insurance on motor vehicle in accordance with state law and agency requirements.

QUALIFICATIONS OF THE IDEAL CANDIDATE

• Be able to interact with individuals of diverse cultural and socioeconomic backgrounds in a manner that demonstrates sensitivity toward cultural differences and respect for everyone.
• Possess maturity and judgment consistent with the high level of responsibility.
• Demonstrate flexibility in position requirements.
• A proven track record for building and maintaining effective collaborations.
• Proven ability to meet multiple deadlines and balance numerous projects while maintaining a perspective on long‑term goals.
• Independence and self‑confidence to act decisively and, at the same time, an ability to receive, integrate and translate others’ ideas and suggestions.
• A hard‑working, positive, mission‑driven and extroverted work style.
• A welcome attitude to constructive feedback of their work.
• Analytical skills, quantitative and qualitative.
• Fluency in Spanish is preferred but not required.

PHYSICAL DEMANDS

While performing the duties of this job, the employee must be able to sit over long periods of time and be able to talk, hear, sit, stand, walk; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl, climb stairs, lift and or move items of up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. Must have excellent command of English language and grammar, both verbal and written. Must be able to manually operate and use a computer. Must be able to clearly hear and understand telephone conversations.

WORK ENVIRONMENT

Diversion Hub serves individuals who may be experiencing mental health challenges, substance use disorders, or other complex barriers. All staff must be comfortable working in a trauma‑informed environment and demonstrate empathy, professionalism, and sound judgment when interacting with this population. The safety of our staff and clients is our top priority, and we maintain comprehensive safety protocols, staff training, and facility procedures to prevent and respond to any potential altercations.

EQUAL OPPORTUNITY PROVIDER

The Diversion Hub has a policy to provide equal employment opportunities to all qualified persons without regard to race, creed, religion, sex, sexual orientation, age, national origin, physical or mental disabilities, marital status or any other status or characteristic protected under federal, state or local law.