Domestic Violence Program Case Manager

Oklahoma County Diversion Hub; Oklahoma City (OK); On-site; USD 44,000 - 46,000; Full time

Job summary

The Oklahoma County Diversion Hub is hiring a Domestic Violence Case Manager to provide vital support services for justice-involved individuals in Oklahoma. This role involves direct case management, advocating in court, and facilitating access to essential resources for clients navigating the criminal legal system.

Ideal applicants will have a background in social work or related fields, along with excellent communication skills and a commitment to serving diverse communities. Candidates must be able to work in a trauma-informed environment and engage positively with clients.

Qualifications

• Demonstrated ability to maintain comprehensive records for clients.
• Experience conducting client assessments and developing service plans.
• Familiarity with trauma-informed care principles.

Responsibilities

• Provide direct case management services to clients with domestic violence involvement.
• Advocate for clients in court and maintain communication with relevant agencies.
• Facilitate access to essential support services including housing and employment resources.

Skills

Excellent oral and written communication skills

Knowledge of the criminal legal system

Interpersonal skills for diverse backgrounds

Education

1 to 3+ years of experience in social work or related field

Valid driver's license and transportation

Tools

Microsoft Office Products

Client Databases

Job description

Job location: Oklahoma City, OK 73106. Salary range: $44,000.00 - $46,000.00 per year.

POSITION OVERVIEW

The Diversion Hub is a comprehensive, one‑stop network dedicated to assisting justice‑involved individuals in Oklahoma, Canadian, and Cleveland Counties by harnessing the power of multiple support agencies through combined and synchronized services. Our goal is to provide life‑stabilizing resources while empowering individuals to reduce their encounters with the criminal legal system through enhanced support services, including case management, data integration and coordinated communication under one roof. The Domestic Violence (DV) Case Manager will provide direct case management services to clients and act as the primary point of contact and liaison between the client, DV Justice Navigator, and the service navigators.

RESPONSIBILITIES

• Demonstrating the values expected within the program and promoting the mission of the organization.
• Conducting regular intakes of clients with DV justice involvement, documenting progress notes, developing service plans, reporting critical incidences, collaborating with partner service navigators, and maintaining complete and comprehensive records for clients.
• Specializing in the needs of individuals with DV system involvement, pilot program requirements, and case management that encompasses the risk‑need‑responsivity model.
• Conducting client assessments to aid in the creation of individualized service plans that are focused on client safety, stability, and self‑sufficiency, while maintaining a focus on assisting the client with getting out of the criminal legal system.
• Evaluating client risk and assessing needs for immediate intervention in coordination with the DV pilot program.
• Participating in the multidisciplinary intervention coordination team (ICT) meeting to staff clients.
• Attending court with clients and advocating on their behalf.
• Preparing necessary documentation to provide to the court on behalf of a client, while collaborating closely with the DV Justice Navigator and any onsite service navigators.
• Serving as an ongoing liaison to partner agencies, attorneys, law enforcement, and all referring sources.
• Maintaining adequate communication channels with Justice Navigators, onsite service navigators, clients, and all referring agencies.
• Submitting all required case management reports in a timely manner.
• Facilitating client access to needed supports and resources such as, but not limited to, housing, employment, government benefits, food, ID assistance, clothing, referrals to mental health providers, referrals to physical health facilities, referrals to substance abuse services, vocational opportunities, drug tests, and court order classes.
• Assisting clients to develop natural resources and to navigate community social support networks.
• Always adhering to agency code of ethics and professional standards including maintaining strict client confidentiality.
• Attending all staff development, trainings and meetings as required.
• Any other duties within the scope, spirit, and purpose of the job and/or organization.

QUALIFICATIONS

Education and Experience: 1 to 3+ years of experience in social work, communication, criminal justice, political science, or similar human service area.

ADDITIONAL JOB REQUIREMENTS

• Clearance of background check.
• Must have own transportation for site visits. Valid driver's license and insurance on motor vehicle in accordance with state law and agency requirements.

QUALIFICATIONS OF THE IDEAL CANDIDATE

• A working knowledge and interest of the criminal legal system.
• Passion to serve those that have been impacted by the criminal legal system.
• Demonstrate excellent oral and written communication skills.
• Be able to interact with persons of diverse cultural and socioeconomic backgrounds in a manner that demonstrates sensitivity toward cultural differences and respect for everyone.
• Possess maturity and judgment consistent with the high level of responsibility.
• Demonstrate flexibility in position requirements.
• A proven track record developing and maintaining community partnerships and building effective collaborations.
• A proven ability to meet multiple deadlines and balance numerous projects while maintaining a perspective on long‑term goals.
• Independence and self‑confidence to act decisively and, at the same time, an ability to receive, integrate and translate others’ ideas and suggestions.
• A hard working, positive, mission‑driven and extroverted work style.
• A welcome attitude to constructive criticism of their work.
• Analytical skills, quantitative and qualitative.

COMPUTER EQUIPMENT AND SOFTWARE REQUIREMENTS

• Intermediate computer, mobile device and internet skills with knowledge of software programs including but not limited to Windows and Microsoft Office Products.
• Cloud‑based File Sharing such as Google Drive and SharePoint.
• Adobe Products.
• Client Databases.

PHYSICAL DEMANDS

While performing the duties of this job, the employee must be able to sit over long periods of time and be able to talk, hear, sit, stand, walk; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl climb stairs, lift and or move items of up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. Must have excellent command of English language and grammar, both verbal and written. Must be able to manually operate and use a computer. Must be able to clearly hear and understand telephone conversations.

WORK ENVIRONMENT

Diversion Hub serves individuals who may be experiencing mental health challenges, substance use disorders, or other complex barriers. All staff must be comfortable working in a trauma‑informed environment and demonstrate empathy, professionalism, and sound judgment when interacting with this population. The safety of our staff and clients is our top priority, and we maintain comprehensive safety protocols, staff training, and facility procedures to prevent and respond to any potential altercations.

EQUAL OPPORTUNITY PROVIDER

The Diversion Hub has a policy to provide equal employment opportunities to all qualified persons without regard to race, creed, religion, sex, sexual orientation, age, national origin, physical or mental disabilities, marital status or any other status or characteristic protected under federal, state or local law.