Front Desk Receptionist

Michigan Orthopaedic Surgeons; Novi (MI); On-site; USD 1,929,000 - 2,480,000; Full time

Job summary

Michigan Orthopaedic Surgeons in Novi, MI is seeking a friendly front desk receptionist to support patient check-ins, scheduling, and billing in a busy orthopedic practice.

The ideal candidate has at least 2 years of customer service experience, preferably in a medical setting. You will handle phone calls, collect co-pays, verify information, and maintain HIPAA compliance.

Qualifications

• Minimum 2 years of customer service experience.
• 1 year in a medical setting preferred.
• Experience handling patient check-ins and scheduling is a plus.

Responsibilities

• Facilitates patient check-ins and status updates.
• Interviews patients to collect required information and confirms insurance/payment responsibility.
• Manages check-out process and schedules follow-up appointments.
• Maintains patient information in EMR and ensures form completion.
• Collects co-pays and balances and communicates with patients.

Skills

Customer service

Phone etiquette

Medical office

Education

High school diploma or GED

Tools

EMR system

Job description

As the largest and most comprehensive orthopaedic team in the state, we bring together the medical expertise of leading orthopaedic and musculoskeletal surgeons, specialists, and research pioneers. Every provider in our network shares a deep commitment to leadership in education, innovation, and research, as well as a dedicated focus on prioritizing patient care across the continuum of treatment.

Why Join Us?

Interested in orthopaedics? Discover why it’s worth pursuing with us. Our career opportunities offer competitive salaries, outstanding benefits, and a platform to pursue your passion. As Michigan’s largest and most comprehensive orthopaedic team, we are actively seeking skilled and enthusiastic individuals to join us today.

Duties and Responsibilities

• Maintains the highest level possible of customer service standard while performing patient check-ins, status updates, answering phones, etc.
• Interviews patient or representative to obtain and record name, address, age, religion, persons to notify in case of emergency, attending Physician, and individual or insurance company responsible for payment of bill.
• Verifies, updates, and scans new and returning patient information.
• Oversees tracking in the Electronic Medical Record while collecting co-pays and ensuring form completion.
• Completes the patient check-out process, including collecting any outstanding balances, providing patient with correspondence from practices, and scheduling return appointments.
• Enters patient admitting information into computer. Collects copays and/or payments on account.
• Maintains a positive demeanor with patients, peers, supervisors, and physicians, especially when receiving feedback or direction.
• Stays abreast of and complies with all state and federal laws including HIPAA, OSHA, and FLSA.
• Maintains strictest of confidentiality.
• Other duties may be assigned.

Education, Experience, Licenses, and Certifications

• High school diploma or general education degree (GED).
• 2 years of customer service experience required.
• 1 year experience in a medical setting preferred.

Our company participates in E-Verify to confirm the employment eligibility of all newly hired employees, as required by federal law.