Front Desk Receptionist

Theradynamics; New York (NY); On-site; USD 23,419 - 26,174; Full time

Benefits offered by this job

Competitive pay

Paid time off

Health benefits

Growth opportunities

Supportive team

Training & development

Job summary

Theradynamics is seeking a reliable Front Desk Medical Receptionist/Secretary to join our team in New York. This role requires traveling between our Bronx, Manhattan, and Queens locations to support patient care and operations.

You will greet patients, schedule appointments, verify insurance, collect copays, maintain EMR records, and coordinate with therapists, physicians, and billing staff. Strong bilingual English/Spanish skills and a professional demeanor are highly valued.

Qualifications

• High school diploma or equivalent is required.
• Medical front desk or healthcare admin experience preferred.
• Excellent customer service and communication skills.
• Strong organizational and multitasking abilities.
• Willingness to travel between Bronx, Manhattan, and Queens locations; dependable and punctual.

Responsibilities

• Greet patients and visitors professionally.
• Schedule, reschedule, and confirm appointments.
• Answer and direct incoming calls.
• Register new patients and verify demographics and insurance.
• Collect copays and maintain payment records.
• Verify insurance eligibility and obtain authorizations when needed.
• Maintain electronic medical records.
• Coordinate communication among patients, therapists, physicians, and billing teams.
• Keep reception area clean and welcoming.
• Perform general administrative duties; ensure HIPAA compliance.
• Float between Bronx, Manhattan, and Queens locations as needed.

Job description

About Us

Theradynamics is a leading provider of Physical, Occupational, and Speech Therapy services throughout New York City. We are committed to delivering exceptional patient care while creating a welcoming, professional, and compassionate environment for our patients and staff.

We are currently seeking a reliable, organized, and customer-focused Front Desk Medical Receptionist/Secretary to join our team. This position requires flexibility and the ability to travel between our Bronx, Manhattan, and Queens locations based on business needs.

Responsibilities

• Greet patients and visitors in a friendly and professional manner.
• Schedule, reschedule, and confirm patient appointments.
• Answer and direct incoming phone calls.
• Register new patients and verify demographic and insurance information.
• Collect copayments and maintain accurate payment records.
• Verify insurance eligibility and obtain authorizations when needed.
• Maintain accurate electronic medical records.
• Coordinate communication between patients, therapists, physicians, and insurance companies.
• Scan, upload, and organize medical documentation.
• Maintain a clean, organized, and welcoming reception area.
• Perform general administrative and clerical duties.
• Provide exceptional customer service while maintaining patient confidentiality (HIPAA compliance).
• Float between Theradynamics clinic locations in the Bronx, Manhattan, and Queens as operational needs require.

Qualifications

• High school diploma or equivalent required.
• Previous medical front desk or healthcare administrative experience preferred.
• Excellent customer service and communication skills.
• Strong organizational and multitasking abilities.
• Comfortable working in a fast-paced environment.
• Computer proficiency, including Microsoft Office and electronic medical records (EMR) systems.
• Bilingual (English/Spanish) is strongly preferred.
• Must be dependable, punctual, and professional.
• Must be willing and able to travel between Bronx, Manhattan, and Queens clinic locations as needed.

What We Offer

• Competitive hourly pay based on experience ($17.00–$19.00/hour)
• Paid Time Off (for eligible employees)
• Health benefits (for eligible employees)
• Opportunities for growth and advancement
• Supportive team environment
• Ongoing training and development

Ideal Candidate

We're looking for someone who enjoys helping others, thrives in a team environment, remains calm under pressure, and takes pride in providing outstanding service to every patient. Flexibility, professionalism, and a positive attitude are essential for success in this role.

*** All rates offered are based on position, years of applicable experience and employment type
*** Rate ranges shown include levels for per diems with no benefits and Independent Contractors