Front Desk Receptionist

ROADS PEDIATRICS, LLC; Miami (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Roads Pediatrics is seeking a friendly Front Desk Receptionist to warmly greet families, check patients in/out, and coordinate with clinical staff in a busy pediatric practice in Miami, FL.

The role requires bilingual Spanish/English communication, strong customer service, and the ability to multi-task in a fast-paced environment while protecting patient privacy.

Qualifications

• Bilingual in Spanish and English.
• High school diploma or equivalent.
• Strong communication, customer-service, and telephone skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Professional, compassionate, and respectful approach to working with children and caregivers.

Responsibilities

• Greeting patients and families and assisting with check-in and check-out.
• Answering, screening, and directing phone calls professionally.
• Scheduling, confirming, and updating appointments.
• Maintaining accurate patient information and records.
• Handling insurance and billing-related forms and documentation.
• Completing clerical tasks, including filing, scanning, and data entry.
• Coordinating with clinical staff to support smooth patient flow.
• Providing timely and accurate information to families.
• Maintaining a clean, welcoming, and organized reception area.
• Protecting patient privacy and confidentiality.

Skills

Bilingual Spanish-English

Strong communication

Customer service

Telephone skills

Multitasking

Organization

Privacy & confidentiality

Dependability

Basic computer proficiency

Education

High school diploma or equivalent

Tools

Electronic Medical Records (EMR)

Job description

Front Desk Receptionist — Pediatric Medical Practice

Location:Miami, Florida

Position:Full-time, on-site

About Roads Pediatrics

Established in 2007, Roads Pediatrics provides high-quality, personalized, and compassionate medical care for children. Led by experienced, board-certified pediatric physicians, our practice is committed to building long-term, trusting relationships with children and their families.

Our team offers a supportive, patient-centered environment where every family is treated with respect, empathy, and professionalism.

The Role

Roads Pediatrics is seeking a friendly, dependable, and organized Front Desk Receptionist to help create a welcoming and efficient experience for our patients and their families.

Key responsibilities include:

• Greeting patients and families and assisting with check-in and check-out
• Answering, screening, and directing phone calls professionally
• Scheduling, confirming, and updating appointments
• Maintaining accurate patient information and records
• Handling insurance and billing-related forms and documentation
• Completing clerical tasks, including filing, scanning, and data entry
• Coordinating with clinical staff to support smooth patient flow
• Providing timely and accurate information to families
• Maintaining a clean, welcoming, and organized reception area
• Protecting patient privacy and confidentiality

Required Qualifications

• Spanish and English bilingual skills
• High school diploma or equivalent
• Strong communication, customer-service, and telephone skills
• Ability to multitask and remain organized in a fast-paced environment
• Professional, compassionate, and respectful approach to working with children and caregivers
• Basic computer proficiencyDependability and attention to detail

Preferred Qualifications

• Previous experience in a medical, pediatric, or front-office setting
• Experience with electronic medical records or similar systems
• Training in healthcare administration or a related field