Clerk

Talentify; Jacksonville (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Talentify in Jacksonville, FL seeks a Clerk to provide clerical support across operational and administrative areas under supervision.

Key duties include filing, mail processing, operating scanners and fax machines, data entry into SharePoint and PHA systems, and delivering excellent customer service to participants and landlords.

The role requires a High School Diploma, strong communication and computer skills, and the goal to obtain Housing Choice Voucher Basics certification within 120 days.

Qualifications

• High School Diploma or equivalent required.
• Preferred: two-year degree in Public Administration, Social Science, or related field.
• Experience with public agency or social/community services preferred.
• Strong written and oral communication; proficiency with computers and organization.

Responsibilities

• File documents accurately.
• Open, sort and route mail; prepare outgoing mail.
• Operate scanners, copiers, and fax machines.
• Support operational teams with administrative tasks.
• Provide back-up reception coverage.
• Respond to questions from participants, landlords, and clients.
• Enter data into SharePoint and the PHA system.
• Deliver excellent customer service to participants, landlords, coworkers, clients, and vendors.
• Obtain Housing Choice Voucher Basics certification within 120 days.
• Maintain regular attendance and punctuality.
• Perform other duties as assigned.

Skills

Communication skills

Data entry

Customer service

Organizational skills

Education

High School Diploma

AA/AS in Public Administration or Social Science

Tools

SharePoint

PHA business system

Job description

POSITION: Clerk

SUPERVISOR: Team Supervisor

STATUS: Non-Exempt

SUMMARY

The position duties include a wide range of activities related to providing clerical support to operational and administrative areas.

SUPERVISION RECEIVED AND EXERCISED: Operates under the direct general supervision of a Supervisor; the Clerk exercises no supervision over other employees.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.

• Ensure documents are accurately filed
• Open, sort and route incoming mail; Prepare outgoing mail
• Operate office machines including scanners, copiers and fax machines
• Assist operational teams with administrative needs
• Provide back-up support for Receptionist
• Respond to participant, landlord and other clients' questions and concerns
• Perform data entry into SharePoint, and PHA business system
• Provide excellent customer service to participants, landlords, co-workers, clients and vendors
• Obtain certification in Housing Choice Voucher Basics within 120 days of employment
• Ensure regular attendance and punctuality
• Perform other duties as assigned

DESIRED QUALIFICATIONS

High School Diploma; Education equivalent to a two-year degree from a regionally accredited institution in Public Administration, Social Science or a closely related field preferred; Alternatively, a minimum of two years of progressively responsible work experience for a public agency, or related work in the social service or community service. Must be able to communicate effectively both orally and in writing; and possess strong computer and organizational skills required to prioritize tasks and demands and consistently to deliver work product on time.