Front Desk Receptionist

Legendary Dogs (Dogtopia); Madison (AL); On-site; USD 15,911 - 22,661; Part time

Benefits offered by this job

Always bring your dog to work day

Education in basic dog obedience and training

Fun, dynamic team culture

Job summary

Legendary Dogs (Dogtopia) in Madison, Alabama is hiring a part-time Front Desk Receptionist. You'll be the first point of contact for clients and will sell daycare enrollments, lead facility tours, and provide excellent customer service.

Candidates must love dogs and have strong organizational skills. The role offers an hourly wage of $14 and requires flexible working hours, including weekends and holidays.

Qualifications

• Must love dogs.
• Ability to spend up to 100% of the work time standing.
• Ability to work flexible days and hours, including holidays and weekends.

Responsibilities

• Selling daycare enrollments.
• Leading tours of our facility.
• Booking Meet & Greet appointments on the phone.

Skills

Customer service skills

Ability to upsell

Strong organizational skills

Job description

Front Desk Receptionist

Legendary Sweat Payroll LLC Madison, Alabama, United States Customer Service

About this position

Be a part of our team at Dogtopia! Dogtopia, the industry leader in dog daycare, boarding, and spa services has immediate openings for energetic, organized, business‑minded individuals that will be the first point of contact as Canine Concierge. We are looking to make 2 PART‑TIME hires. Candidates should LOVE dogs and be proactive in their development towards becoming better canine citizens – and, upon successful completion of training, can even bring their dog to work!

What we offer

• Always bring your dog to work day
• Education in basic dog obedience and training
• Fun, dynamic team culture
• Career progression based on performance
• Additional certification programs available
• Competitive wages with flexibility in scheduling
• Learn key skills related to customer service, teamwork, or even sales
• Benefits for full‑time team members

Now that we have the fun out of the way, let's get into what you can offer us.

Day to Day Duties

• Selling daycare enrollments
• Leading tours of our facility
• Booking Meet & Greet appointments on the phone
• Making phone calls to leads
• Following up with pet parents and dogs via phone and text
• Posting to Instagram and Facebook
• Using computer software including MS Office, iOS and more
• Multi‑tasking – delivering customer service while balancing needs of canine coaches in playrooms
• Cleaning
• Managing a POS system
• Greeting everyone that walks into Dogtopia
• Understanding Dogtopia's noble cause
• Understanding our Dogtopia‑isms

Our Rules

We LOVE life unconditionally like a dog!

We STAY loyal to our pack!

We CHASE the absolute highest standards of safety.

We PLAY to our fullest potential.

We TREAT every day like It's the most exciting day!

Clean and Safe Environment

To ensure our furry friends are always in a safe and clean environment, we take pride in working as a team to get all the nitty gritty complete.

• Maintain a neat and organized front desk team and area at all times.
• A self‑starting individual with very strong organizational skills.
• Set the example for the team on the 3 S's (smile, story and satisfaction) and hold accountable to internal and external customer service standards.
• Answer phones, emails and questions from pet parents.
• Strive for high customer review ratings.
• Enjoy your team, grow your team and play to your fullest potential.

As the Canine Concierge you are responsible to work with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers.

Watch this short video to learn more about the brand: https://www.youtube.com/watch?v=9FONo1u85eY

Qualifications

• Must love dogs.
• Ability to spend up to 100% of the work time standing.
• Ability to work flexible days and hours, including holidays and weekends.
• Ability to work cohesively with others in a fun, fast‑paced environment.
• Strong customer service skills, along with customer tolerance.
• Ability to make/take phone calls while still assisting the lobby.
• Must be comfortable with upselling.

Salary Information

$14 – $14 hourly wage