Front Desk Receptionist

Serenity Healthcare; Jacksonville (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare technology company in Jacksonville is seeking a Front Desk Receptionist to provide exceptional customer service. The successful candidate will manage client interactions and contribute to a positive clinic atmosphere while dealing with sensitive situations. This full-time position offers a supportive environment with opportunities for career advancement, benefits including insurance and paid time off, and a commitment to client care.

Benefits

Career Advancement Opportunities

Medical, Vision, and Dental Insurance

Paid Time Off

10 Major Holidays Off

401k

Employee Referral Program

Qualifications

• At least 1 year of full-time customer service, reception, or related experience.
• Excellent verbal and written communication skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Update and verify customer information upon each visit.
• Create rapport, remembering clients' names and interests.
• Ensure a positive customer experience by providing support.

Skills

Communication

Interpersonal Skills

Attention to Detail

Education

High School Diploma or GED

Job description

Front Desk Receptionist

Location: Jacksonville, FL

Are you someone who enjoys connecting with clients and customers? Serenity is seeking a Front Desk Receptionist for our Jacksonville, FL office to join our team and contribute to our clinic's success. This customer-focused role requires excellent communication and interpersonal skills to provide an exceptional experience for our clients. Your attention to detail and proactive approach will help ensure a smooth and positive client journey, leaving a lasting impression on everyone who visits our clinic.

Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and supporting these individuals may be triggering for some people.

Perks at Serenity

• Career Advancement Opportunities
• Medical, Vision, and Dental Insurance (Serenity covers 90% of your insurance premium)
• Paid Time Off
• 10 Major Holidays Off
• 401k
• Employee Referral Program

Responsibilities

• Update and verify customer information upon each visit.
• Help customers feel valued by creating rapport, remembering their names, interests, and stories.
• Answer questions, address worries, respect boundaries, and be sensitive to each person’s individual challenges.
• Ensure a positive customer experience by providing support and compassion.
• Rotate through various office tasks throughout the day.

Qualifications

• High School Diploma or GED
• Excellent verbal and written communication skills, basic math skills
• Proven ability to multitask in a fast-paced environment
• At least 1 year of full-time customer service, reception, or related experience

About Serenity

Serenity is a leader in healthcare technology, utilizing advanced medical devices to provide long-term success for patients, especially when other treatments have failed. We are committed to evidence-based research and proven results, striving daily to help patients regain their lives through revolutionary healthcare technology.

Job Type: Full-time (3 shifts of 13 hours)

Office Hours: Monday-Friday: 6 am - 8 pm, Saturday: 7 am - 7 pm

*This position is contingent upon successfully completing a criminal background check upon hire.