Front Desk Receptionist

Retina Consultants of South Carolina; Greenville (SC); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health insurance

401K plan

Long-term disability insurance

Life insurance

Educational benefits

Uniform stipends

Paid holidays

Paid time off

Job summary

Retina Consultants of South Carolina is seeking an experienced front desk receptionist to manage patient check-ins, phones, scheduling, and payments in our Greenville office. The role emphasizes independence, attention to detail, and quick learning of new processes.

You will report to the Front Office Manager and support multiple locations as needed. The position requires strong communication, confidentiality, and proficiency with EMR software, along with accurate data entry and coordination

Qualifications

• Requires accuracy and ability to follow office policies.
• Ability to work both independently and with a team.
• Experience using EMR systems and handling payments.
• Strong communication and confidentiality in a clinical setting.

Responsibilities

• Greet and check in/out patients promptly and professionally.
• Answer and route phone calls; schedule and reschedule appointments.
• Collect copays, deductibles, and patient balances; issue receipts.
• Verify demographics and insurance information; obtain signatures as needed.
• Maintain cash drawer and prepare daily reconciliations.
• Maintain patient confidentiality and communicate changes to management.
• Coordinate with physicians and front desk staff on scheduling.
• Travel to other office locations as needed.
• Assist other front desk staff and manage routine information requests.

Skills

Attention to detail

Independent work

Excellent communication

Multi-tasking

Computer proficiency

EMR software experience

Education

High school diploma or GED

Tools

EMR software

Copier machines

Word processing

Job description

We are looking for an experienced front desk receptionist who can learn new processes and workflows quickly. The candidate must be able to think independently and show good judgement to ensure patient satisfaction and high-quality care. This position reports directly to the Front Office Manager.

This position will be primarily in our Greenville office with some travel to other office locations.

Summary Of Responsibilities

Responsible for checking in and checking out patients, answering phones, scheduling appointments, collecting copays/deductibles/coinsurance/patient balances, and other duties as assigned by the manager.

List Of Responsibilities/Duties

• Greets patients promptly and professionally
• Registers patients by gathering, verifying, and entering in demographic and insurance information
• Conducts insurance verifications
• Obtains signed consents
• Educates patients on and collects copays, deductibles, coinsurance, and patient balances
• Prepares day sheet, issues proper receipts, and balances cash drawer each day
• Handles telephone receptionist responsibilities as needed
• Assists other front desk staff as needed
• Responds easily to routine requests for information
• Maintains patient confidentiality at all times, and communicates with management regarding procedural changes and concerns
• Participates in professional development efforts to remain current on insurance coverages and regulation matters
• Cooperates and communicates with all staff members and physicians about patient matters
• Contacting patients that miss their appointments to reschedule
• Oversee assigned physician schedule if applicable
• Managed assigned physician scheduling queue

Duties and responsibilities may be added, deleted, or changed at any time at the discretion of the management, formally or informally, either verbally or in writing.

Required Skills

• Requires accuracy, thoroughness, and an understanding of office policies
• Requires ability to work both independently and collaboratively
• Requires skills in operating computers, EMR software, word processing software, and copier machines
• Ability to multi-task and work at a fast pace

Preferred Skills

• Experience scheduling for multiple physicians
• Insurance verification experience
• Medical records experience a plus

Travel Requirements & Physical Demands

• Up to 5-10% travel per month within the upstate, as coverage needs arise
• Must be able to stand, reach, bend and squat if necessary
• Must be able to communicate with patients and staff professionally and verbally via telephone and email system
• Must be able to sit at a computer for a long period of time and view/type computer data

Our practice offers an extensive benefit package including health insurance, short & long term disability, life insurance, 401K plan, long-term care insurance, educational benefits, uniform stipends, paid holidays & paid time off.