Front Desk / Receptionist

HEART CENTER OF NORTH TEXAS P A; Fort Worth (TX); On-site; USD 22,000 - 23,000; Full time

Job summary

HEART CENTER OF NORTH TEXAS P A in Fort Worth is seeking a Front Desk/Receptionist to warmly welcome patients, register them, verify insurance, process payments, and schedule follow-up visits. The role supports front-office operations in accordance with clinic policies.

The ideal candidate has a High School diploma and experience in a medical office or healthcare setting. Strong typing, communication, confidentiality, and computer proficiency (EMR NextGen preferred) are essential for day-to-day

Qualifications

• High school diploma or equivalent required.
• Prior experience in a medical office or healthcare setting preferred.
• Strong verbal, written, and telephone communication abilities are essential.

Responsibilities

• Greet patients and visitors in a friendly, professional manner.
• Verify demographics and insurance information; ensure required paperwork is filed.
• Confirm insurance coverages (primary, secondary, tertiary) and order.
• Receive encounter forms and calculate patient amounts due (co-pays, deductibles).
• Process and record payments; balance daily transaction reports.
• Verify pre-certifications or referrals when required.
• Schedule and confirm follow-up appointments; give clear instructions.
• Answer calls promptly; assist patients and providers as needed.
• Contact patients about missed appointments and reschedule.
• Maintain patient confidentiality per HIPAA and clinic policies.
• Support other office duties and coordinate with the team.
• Travel to the Granbury office as needed.
• Perform other duties as assigned.

Skills

Typing & Clerical

Verbal & Written Communication

Interpersonal Skills

Confidentiality

Attention to Detail

Problem Solving

Time Management

EMR Systems

Teamwork

Education

High School Diploma

Tools

EMR Systems (NextGen)

Medical Management Software

Job description

Job Details: Job Location: Fort Worth Location - FORT WORTH, TX, Position Type: Full Time, Education Level: High School, Salary Range: $16.00 - $17.00Hourly, Travel Percentage: None, Job Shift: Day, Job Category: Health Care, The Front Desk / Receptionist serves as the first point of contact for patients and visitors, providing a warm and professional welcome. This role is responsible for greeting and registering patients, verifying insurance information, processing payments, scheduling follow-up appointments, and maintaining accurate and confidential patient records. The receptionist ensures all front-office operations are conducted efficiently, courteously, and in accordance with clinic policies and procedures.

Essential Duties and Responsibilities

• Greet all patients and visitors in a friendly, professional, and caring manner.
• Verify patient demographics, insurance information, and ensure all necessary paperwork is completed and filed (e.g., copies of insurance cards, photo ID, consent forms, new patient forms, etc.).
• Confirm that all insurance coverages (primary, secondary, and tertiary) are correctly entered and in proper order.
• Receive encounter forms and calculate patient amounts due, including co-pays, deductibles, and outstanding balances.
• Process and record patient payments accurately; prepare and balance daily transaction reports.
• Verify that pre-certifications or referrals are obtained as required.
• Schedule and confirm follow-up appointments and communicate instructions clearly to patients.
• Answer telephone calls promptly and courteously, providing assistance to patients, healthcare providers, and other offices as needed.
• Contact patients regarding missed "no-show" appointments and assist in rescheduling.
• Maintain patient confidentiality in compliance with HIPAA and clinic policies.
• Provide support in other office duties as needed and collaborate with team members to ensure efficient operations.
• Travel to the Granbury office as required.
• Perform other duties as assigned.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

High school diploma or equivalent required.

Experience

Prior experience in a medical office, healthcare administration, clerical support, customer service, or telecommunications environment is preferred.

Skills and Abilities

• Proficient typing, filing, and general clerical skills.
• Strong verbal, written, and telephone communication abilities with professional etiquette.
• Excellent interpersonal skills and customer service abilities when interacting with patients, staff, and external partners.
• Ability to maintain confidentiality, handle sensitive information, and remain calm and professional in all situations.
• Strong attention to detail, accuracy, and organizational skills.
• Effective problem-solving, decision-making, time-management, and multitasking abilities, including in fast-paced or noisy environments.
• Basic proficiency with computers, word processing programs, EMR systems (NextGen preferred), and medical management software.
• Ability to work independently with minimal supervision and collaboratively as part of a team.

Language Requirement

• Proficiency in reading, writing, and speaking English is required to perform essential job duties, including communicating with callers, routing critical information, interpreting written instructions, and ensuring patient and staff safety.
• Bilingual abilities, (English and Spanish), are a plus.

Licensure/Certification

None required.

Physical and Mental Requirements

• Frequent sitting with intermittent walking.
• Occasional bending, stooping, and reaching as required for daily tasks.
• Regular use of hands and fingers for typing, computer operation, and handling office materials.
• Ability to regularly lift and/or move up to 10 pounds and occasionally up to 25 pounds.
• Visual abilities including close, distance, and peripheral vision; depth perception; and the ability to adjust focus for reading documents and computer screens.
• Work environment is typically quiet and professional but may become fast-paced with distracting noise levels due to phone activity.

Competencies

• Problem Solving: Identifies and resolves issues promptly; uses sound reasoning and judgment to address challenges effectively.
• Customer Service: Responds promptly and professionally to patient, staff, and external requests; handles difficult or emotional situations with empathy and composure.
• Interpersonal Skills: Maintains confidentiality; listens effectively without interrupting; manages conflict calmly and constructively; interacts respectfully with others.
• Oral Communication: Speaks clearly and professionally in all situations; listens actively; seeks clarification when needed; responds appropriately to questions and concerns.
• Judgment: Demonstrates sound and timely decision-making, including in fast-paced or sensitive situations.
• Professionalism: Maintains composure under pressure; treats others with respect; accepts responsibility for actions; demonstrates reliability and ethical conduct.
• Quality: Ensures accuracy, thoroughness, and attention to detail in all work; maintains high standards for documentation and workflow.
• Attendance/Punctuality: Maintains consistent and timely attendance; ensures work responsibilities are covered when absent.
• Dependability: Follows instructions; completes tasks on time; meets deadlines; delivers reliable and thorough work.
• Initiative: Takes proactive action; seeks opportunities to assist others and improve processes; contributes positively to overall office operations.