Front Desk Receptionist

High Country Community Health; Elkin (NC); On-site; USD 30,000 - 42,000; Full time

Job summary

High Country Community Health in Elkin, NC is seeking a front desk scheduler to support patient intake and billing processes. You will verify demographics, scan insurance, and update patient paperwork to ensure accurate records at each visit.

Responsibilities include answering phones, scheduling appointments, collecting co-pays, and posting payments. The role requires proficiency in medical terminology and at least one year in a medical scheduling setting.

Qualifications

• High school diploma required.
• Minimum one year of medical scheduling experience.
• Proficient medical terminology.
• Experience in a medical setting preferred.

Responsibilities

• Check patients in and verify demographics at each visit.
• Scan insurance cards and link insurance in patient charts.
• Update paperwork annually.
• Obtain proper documentation for SFS applicants and ensure double sign-off for verification.
• Capture patient photos when needed.
• Distribute patient questionnaires as required.
• Answer phones courteously and relay messages to staff.
• Schedule and remind patients of appointments.
• Collect co-pays and post payments as pre-payments.
• Check eligibility for walk-ins and verify at check-in.
• Review eligibility with the patient and resolve errors in the system.
• Scan paper documents into patient charts.
• Cover check-out duties as needed and maintain daily workflow.

Skills

Communication

Scheduling

Customer service

Multitasking

Medical terminology

Education

High school diploma

Tools

EMR systems

Scheduling software

Job description

Job Description

• Check patients in and verify demographics including telephone numbers, addresses, guarantor and insurance information at each visit
• Scan Insurance card and link insurance in patient’s chart
• Update new paperwork yearly
• Obtain proper documentation for SFS applicants and calculate household income accurately and acquire second signature for verification
• Capture picture of the patient if not already done
• Distribute patient questionnaires when necessary
• Answer telephones courteously and send patient messages to appropriate staff
• Schedule appointments
• Call and remind patients of their upcoming appointments
• Collect co-pays, deductibles and outstanding balances on patient accounts
• Post co-pays and SFS payments as pre-payments
• Check eligibility on patients not included in the daily batch, i.e. walk ins or work ins
• Review insurance eligibility and address any errors with eligibility as the patient checks in at each visit
• Scan paper documents into patients chart when completed
• Must be able to perform check out duties as well on days covering both positions
• Ensure daily workflow is maintained
• Other duties as assigned

Requirements

Education: High school diploma.

Experience: Minimum one year of experience in a medical setting, preferably in a scheduling role.

Other requirements: Proficient medical terminology skills,

Performance Requirements

Knowledge

• Knowledge of medical practice protocols related to scheduling appointments.
• Knowledge of manual/computerized scheduling systems.
• Knowledge of customer service principles and techniques.

Skills

• Skill in communicating effectively with providers and Medical Assistants about scheduling preferences.
• Skill in maintaining master appointment schedule via manual or computerized means.
• Skill in producing reports about appointment patterns as needed.

Abilities

• Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly.