Front Desk Coordinator I with Override

Smile-Doctors; Southaven (MS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

401(k) plan

Paid time off

Paid holidays

Braces discounts

Job summary

Smile Doctors in Mississippi is seeking a Front Desk Coordinator I to join our growing orthodontic team. You will greet patients, determine the nature of visits, and notify the appropriate team member to ensure smooth patient flow.

The role also involves administrative tasks such as answering calls, checking in patients, verifying insurance, scheduling, handling payments, updating records, and supporting marketing initiatives to foster practice growth and a positive patient experience.

Qualifications

• High school diploma or equivalent required.
• 1 year administrative experience preferred.
• Bilingual a plus, but not required.

Responsibilities

• Greet and assist customers, determine nature of visit, and notify appropriate team member.
• Answer, screen, and route calls; take messages as needed.
• Check-in patients and collect information on first visit.
• Verify insurance information.
• Schedule appointments for returning patients and send reminders.
• Process payments and post to accounts.
• Coordinate shipments and mail; update patient information.
• Support internal marketing initiatives.

Skills

Verbal communication

Written communication

Listening skills

Education

High school diploma

Job description

Looking for a career that makes you smile?We’re seeking a Front Desk Coordinator I to join our growing team.How you’ll make us better:Greet and receive customers, determines nature of visit, and notifies appropriate team member(s).Performs various administrative duties.Welcomes visitors to the practice and provides information about clinic featuresAnswers, screens, and routes incoming calls and takes messages as neededChecks-in and collects general information from patients on their first visitVerifies insurance informationNotifies clinicians of patient arrival and readinessMake appointments for returning patients as necessaryPrints/reprints appointment reminders and school/work excusesMay make changes to the patient schedule as necessaryCoordinates payment arrangements or account resolutionReceives, stores, and delivers shipments and mailTakes payments and posts to accountUpdates charts and patient informationDrives internal marketing initiatives and fosters participation from everyoneYour special skills:We’re proud of our company culture and heritage of awesomeness. If you’ve got the following, you’ll fit right in:Ability to communicate effectively verbally and in writingAbility to listen and understand information verbally and in writingPrerequisites for success:High School Diploma or equivalent requiredOne (1) year of administrative experience preferredBilingual a plus, but not requiredThe Perks:In exchange for the dynamic contribution you’ll bring to our team, we offer:Competitive salaryMedical, dental, vision and life insuranceShort and long-term disability coverage401(k) plan2 weeks paid time off in your first year + paid holidaysDiscounts on braces and clear aligners for you and your family membersWhy Smile Doctors?As the nation’s leading Orthodontic Support Organization, Smile Doctors partners with local orthodontic practices to offer world-class patient care with hometown heart. We exist to love people first, straighten teeth second, and we work hard to maintain a people-first culture and cultivate a fun, encouraging environment.Smile Doctors offers every Team Member the opportunity to be a part of something bigger. We nurture both talents and strengths, building each person’s abilities to help them find success in their career and beyond. As the fastest-growing organization of our kind in the industry, we’re looking for passionate, innovative professionals who can join us in changing the way the world smiles.This is the perfect opportunity to grow with an expanding organization! Apply today!