Front Desk Receptionist

Kavana Living; Dearborn (MI); On-site; USD 19,000 - 25,000; Part time

Job summary

Allegria Village in Dearborn, MI, is hiring a Front Desk Receptionist for our Independent Living community. You will be the first point of contact for residents, families, staff, and visitors, handling phone operations, visitor management, and mail distribution in a warm, professional setting.

The schedule is 12:00pm - 8:00pm on Fridays and Saturdays, with potential to cover additional shifts as needed. Prior front desk or admin experience and a friendly, service-oriented demeanor are preferred.

Qualifications

• High school diploma or GED required.
• Front desk or administrative experience preferred.
• Strong phone etiquette and verbal communication skills.

Responsibilities

• Operate a multi-line phone system and route calls.
• Greet and direct residents, visitors, vendors, and staff.
• Maintain resident directory, floor plans, and room listings.
• Manage front desk sign-in/out logs for residents and guests.
• Handle outgoing mail and parcel deliveries.
• Log daily events and provide shift handoff updates.
• Report concerns to the Support Services Manager.
• Perform additional administrative duties as assigned.

Skills

Phone etiquette

Verbal communication

Customer service

Multitasking

Professionalism

Compassion for seniors

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Front Desk Receptionist – Independent Living Facility

Location: Allegria Village | Dearborn, MI
Department: Independent Living
Position Type: Part-Time

Schedule: 12:00pm - 8:00pm, every Friday and Saturday

Scheduling Requirements:

• Must be available to work every Friday and Saturday. This is a set, recurring schedule.

• Must have additional flexibility to pick up and cover other shifts as needed.
  

Join Our Team at Allegria Village!

Allegria Village, a premier senior living community in Dearborn, is seeking a friendly, professional, and service-oriented Front Desk Receptionist to support our Independent Living residents. If you're a people person who thrives in a warm, fast-paced environment, we’d love to hear from you!

Position Overview:

As the first point of contact for residents, families, staff, and visitors, the Receptionist plays a vital role in creating a welcoming atmosphere while providing administrative support. This role is responsible for handling all front desk responsibilities, including phone operations, visitor management, and mail distribution.

Key Responsibilities:

• Operate a multi-line phone system: answer, route, and place calls; retrieve and forward voicemail messages.

• Provide general information, directions, and assistance to callers and visitors.

• Greet and direct residents, visitors, vendors, and staff in a courteous and professional manner.

• Maintain and update resident directory, floor plans, and room listings.

• Manage front desk sign-in/out logs for residents and guests.

• Handle outgoing mail postage; sort and distribute incoming mail, packages, newspapers, and floral deliveries.

• Ensure all deliveries are directed to the appropriate person and follow up on unclaimed items.

• Maintain up-to-date internal contact lists for staff and departments.

• Log daily events and provide shift handoff updates to evening receptionist.

• Report concerns or issues promptly to the Support Services Manager.

• Perform additional administrative or clerical duties as assigned.

Qualifications:

• High school diploma or GED required.

• Previous front desk, receptionist, or administrative experience preferred.

• Strong phone etiquette and verbal communication skills.

• Proficient in Microsoft Office (Word, Excel, Outlook).

• Exceptional customer service skills with a friendly and approachable demeanor.

• Highly organized, detail-oriented, and able to multitask efficiently.

• Ability to remain calm and think on your feet in a fast-paced environment.

• Professional appearance and demeanor at all times.

• Genuine compassion and enthusiasm for working with seniors.

Physical Requirements:

• Ability to lift up to 20 lbs.

• Must be able to walk, stand, bend, push, pull, stretch, and type throughout the shift.

Allegria Village is proud to be an Equal Opportunity Employer.
We foster a welcoming and inclusive environment and are committed to enriching the lives of our residents—and our team members.