Front Desk Receptionist

National Vision, Inc.; Cocoa (FL); On-site; USD 28,000 - 35,000; Full time

Job summary

Join a leading optical retailer as a Receptionist, where you'll provide exceptional customer service, maintain organized patient records, and ensure smooth scheduling. Enjoy competitive pay, comprehensive benefits, and Sundays off in a supportive environment focused on professional growth.

Benefits

Health and Dental Insurance

401(k) Retirement Savings with Company Match

Flexible Spending Account

Paid Personal Time Off

Paid Holidays

Parental Leave

Employee Eyewear Discounts

Qualifications

• 0-2 years of related experience or training preferred.
• Experience as a Receptionist or similar role is preferred.

Responsibilities

• Ensure high quality customer service while following all safety protocols.
• Maintain a smooth flow of customers through the store.
• Schedule and confirm appointments, follow-up visits, and classes.

Skills

Organizational Skills

Education

High School Diploma or equivalent

Job description

A rewarding career where you can really make a difference, backed by competitive pay and benefits.

Type:

Full-time

Job Responsibilities

What would you do? – The Specifics

• Ensure high quality customer service while following all safety protocols.
• Maintain a smooth flow of customers through the store.
• Answer, screen, and forward incoming phone calls in accordance with National Vision protocol.
• Process and understand managed care plans; obtain document information from insurance companies as needed.
• Provide customers with basic and accurate information.
• Schedule and confirm appointments, follow-up visits, and classes.
• File all patient records daily and prepare patient files for the next day's appointments.
• Check order status and notify customers of arrivals or delays.
• Keep the reception area tidy and well-stocked with necessary materials.
• Receive, sort, and distribute daily mail/deliveries; maintain an inventory of office supplies.
• Participate in regularly scheduled mandatory communication meetings.

Preferred Qualifications

Are you the right fit? – The Suitable Talent

• Experience as a Receptionist, Front Office Representative, or similar role is preferred but not required.
• 0-2 years of related experience or training preferred.
• Experience handling multiple phone lines is preferred.
• Strong organizational skills are required.

Education: High School Diploma or equivalent.

Additional Information

Taking care of our people

We understand the importance of financial health and security, and provide competitive compensation to all Associates—including bonus potential for every position in the store! We also offer a comprehensive benefits package including health and dental insurance, 401(k) retirement savings with company match, flexible spending account, paid personal time off, paid holidays, parental leave, employee eyewear discounts, and more. At National Vision, we strive to provide opportunities for professional growth and long-term career fulfillment through training programs, educational courses, and internal promotions.

We are an equal opportunity employer. We evaluate qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other legally protected characteristics.

America's Best is part of National Vision, one of the largest optical retailers in the U.S. The brand continues to grow, with over 1000 stores, offering a combined eyewear and eye care experience at affordable prices.

At National Vision, we believe everyone deserves to see their best to live their best. We help make quality eye care and eyewear accessible and affordable.

Receptionists are the face of our stores, greeting and welcoming customers warmly, maintaining organized patient records, and ensuring smooth patient scheduling. They are essential to our operations, providing prompt, courteous service both on the phone and in person.

How would you like Sundays off? Yes, every Sunday we’re closed!