Front Desk Receptionist

Comprehensive EyeCare Partners; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Generous PTO

Medical/Dental/Vision

Paid Holidays

Company paid life insurance

401(k)

Mileage reimbursement

Education reimbursement

Vision discounts

Job summary

Comprehensive EyeCare Partners in Austin, TX 78731 is seeking a Front Desk Receptionist to greet patients, verify information, schedule appointments, and ensure accurate medical records with a high level of attention to detail.

You will answer phones, direct callers, operate a computerized scheduler, and assist with referrals while delivering compassionate, patient-focused service in a fast-paced healthcare setting.

Qualifications

• 1-year experience in a fast-paced environment focusing on patient care or customer service.
• Healthcare experience preferred.
• Proficient in MS Word, Outlook, and Excel.

Responsibilities

• Organizes and maintains patient charts and records.
• Answers telephone and directs callers or triages as needed.
• Schedules appointments and enters data into the scheduler.
• Greets and directs patients, visitors, and staff.
• Registers patients with up-to-date records.
• Coordinates referrals with insurance and other physicians.
• Collects payments and reconciles daily cash.

Skills

1-year experience

MS Word

Outlook

Excel

Healthcare software knowledge

Education

High school diploma or GED

Tools

Medical office software

Job description

Job Details

Level: Experienced
Job Location: Austin, TX 78731
Position Type: Full Time
Education Level: High School
Travel Percentage: Local Travel Only
Job Category: Health Care

Values and Beliefs

• Patient Focused: Delivering excellent clinical care is our central purpose. In all we do, we consider the impact on patient safety, clinical outcomes, and patient experience.
• One Team: We work together collaboratively to get the job done, regardless of role or department. We are all CompEye. We are "one team."
• Compassion & Kindness: We treat others—including patients, teammates, and partners—the way we’d like to be treated, with active listening and understanding.
• Continuous Innovation: We actively seek ways to improve ourselves, the care we deliver, the clinical innovations that support patients, and how we manage the business.
• Integrity: We do the right thing even and especially when it’s hard. We hold ourselves accountable.
• Results Driven: We deliver with a healthy sense of urgency on what we commit to and do what it takes to get the job done.

Position Summary

As a Front Desk Receptionist, you’ll have an opportunity to make a difference in the lives of our patients each day. You will adjust your approach to their needs by communicating clearly, focusing on the accuracy of the details of their medical records. This role requires a high level of attention to detail and patient focus.

Roles and Responsibilities

• Organizes and maintains a filing system for patient charts, including generating chart numbers, filing, and pulling charts.
• Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage slip for response by medical personnel.
• Schedules appointments and enters appointment date and time into computerized scheduler.
• Greets and directs patients, salespeople, and visitors.
• Registers patients by verifying that patient's record is up to date and accurate.
• Coordinates referrals for patients through insurance and other physician offices.
• Collects payment from patients and reconciles daily cash reports.
• Other duties as assigned.

Experience Requirements

• 1-year experience in a fast-paced environment focusing on patient care OR customer service.
• Healthcare experience preferred.
• Proficient in MS Word, Outlook, and Excel.
• Data entry and medical office software knowledge preferred.

Education Requirements

High school diploma or GED preferred.

Physical Demands

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel. The employee is frequently required to stand, walk, and sit. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Benefits

• Generous Paid Time Off
• Medical, dental and vision benefits
• Paid Holidays
• Company paid life insurance
• 401(K)
• Paid mileage between practices during work hour
• On-going education available including certification reimbursement
• Discount Programs Including Vision discounts on products and services