Front Desk / Reception / Studio Coordinator

WAXING THE CITY CAREERS; Montclair (NJ); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Studio Coordinator to enhance client experiences at their trendy Montclair location. In this key role, you will be the first point of contact for clients, ensuring they feel welcomed and attended to. You will oversee front desk operations, manage appointments, and promote retail products, all while delivering exceptional customer service. This position offers a unique opportunity to be part of a passionate team dedicated to helping clients look and feel their best. If you thrive in a fast-paced environment and have a passion for the beauty industry, this could be your perfect fit!

Benefits

Free waxing

Product discounts

401(k) with matching

Qualifications

• 1+ years of experience in the salon/studio industry.
• Strong written and verbal communication skills are essential.

Responsibilities

• Greeting customers and managing front desk operations.
• Scheduling appointments and handling inquiries.
• Selling retail waxing products and maintaining stock levels.

Skills

Customer Service

Multi-tasking

Retail Sales

Communication Skills

Detail Oriented

Team Player

Education

High School Degree or Equivalent

Job description

Front Desk / Reception / Studio Coordinator Montclair

LOVE WHAT YOU DO

We're looking for hard-working energetic individuals like you to join our team in both our locations! Join one of the hottest trends in the salon industry. Our location at Valley & Bloom is in one of North Jersey's trendiest neighborhoods, Montclair! Our Franklin Lakes location is in the heart of the downtown business district.

We are a 5-STAR Salon check out our reviews - come work for the BEST! The Studio Coordinator is a key position in determining the success of the studio.

The Studio Coordinator is often the first and last point of contact for clients and creating an impression of warmth, professionalism and efficiency is essential.

SUMMARY:

The Studio Coordinator is a key holder and accountable for all front desk operations including phone, retail sales, cash transactions, client Point-of-Sale (POS) activities, customer service standards, and general day to day operations.

ESSENTIAL FUNCTIONS:

• Greeting customers as they arrive at the studio and making sure they feel comfortable if waiting for an appointment, handle their inquiries and book studio appointments.
• Answering the phones and handling subsequent inquiries and bookings.
• Offer retail waxing products and services - The Studio Coordinator will need to invest time in understanding the different services available and the various pre and post waxing products for sale within the studio so that they can give useful advice to clients and ultimately sell them products.
• Monitoring and renewing stock levels - you will be expected to ensure that front of studio (retail area) product displays are properly stocked and look appealing.
• Scheduling appointments.

ADDITIONAL FUNCTIONS:

• Coverage of shifts in short-notice/emergency situations (sickness, etc.).
• Customer contacts and rescheduling if needed.
• Participate in defined community outreach requirements (volunteerism).

ROLE SCOPE AND COMPLEXITY:

The Studio Coordinator reports directly to Studio Manager and indirectly to all members of ownership and is accountable for all aspects of front desk operations. The Studio Coordinator is accountable for meeting established customer service standards focusing on both internal customer (staff, volunteers, interns, vendors) and external customer (current clients and all potential customers).

LOCATIONS:

• 652 Bloomfield Avenue, Montclair, NJ
• 794 Franklin Avenue, Franklin Lakes, NJ

MINIMUM QUALIFICATIONS:

Required:

• 1 yr+ Experience in Salon/Studio Industry.
• Front Office Experience.
• High school degree or equivalent.
• Outgoing and Energetic.
• Strong Written and Verbal skills.
• Team player within team environment.
• Exceptional Customer Service.
• Multi-tasking.
• Detail Oriented.
• Marketing and Retail Sales experience.

Preferred:

• Free waxing - A little pampering goes a long way!
• Product discounts - You'll love using them!
• 401(k) with matching - We'll help you save for retirement!

At Waxing the City, we are passionate about helping our clients look and feel their best. To do that – we and our franchisees hire the best of the best to deliver exceptional client service and expert results. We were founded on the belief that beauty professionals can and should have a long-term, successful beauty services career, so finding the right talent and investing in their development is in our DNA. From proprietary, hands on training to ongoing continuing education – our talent stays up to date on the latest innovations and trends in services and products. In fact, our service providers are so skilled in the art of waxing they have a special name: Cerologist. The word cerologist is derived from “cera” (Latin for wax) and “ologist” (to indicate their level of expertise).

We and our franchisees hire talent that shares our commitment to providing a caring, supportive culture and expertise not found anywhere else. Being a part of the Waxing the City family means you are helping to improve the self-esteem of the world.

We and our franchisees seek beauty professionals who pride themselves on building strong client relationships through excellent service and expert skills. If you’re looking to learn and grow in your career, and have a passion for the industry, we want to hear from you.