Front Desk - Pediatrics

Lone Star Circle of Care; Austin (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Medical, Dental, and Vision insurance

LSCC paid Life insurance

LSCC paid Disability insurance

Paid Time Off

403b Employee Retirement Plan

Job summary

Lone Star Circle of Care in Austin is hiring a Front Desk staff member to be the first point of contact for patients and ensure a positive clinic experience.

The role requires a high school diploma or GED and at least six months of professional administrative experience. Preferred qualifications include medical office experience, MS Office proficiency, bilingual English/Spanish, and strong customer-service skills.

Qualifications

• High school diploma or GED required.
• Minimum six months of experience in a professional administrative environment.
• Prior medical office or healthcare setting preferred.
• Bilingual English/Spanish preferred.

Responsibilities

• Greet patients as they arrive and assist them at check-in.
• Verify insurance information and collect copays when necessary.
• Schedule appointments and manage calendars; respond to phone calls and faxes.
• Update patient charts and perform closing procedures at shift end.

Skills

Customer service

Attention to detail

Problem-solving

Adaptability

Bilingual English/Spanish

Education

High school diploma or GED

Tools

MS Office suite

Job description

At Lone Star Circle of Care (LSCC) we strive for exceptional, equitable patient care that leads to healthier communities. Our Front Desk staff are the first point of contact for our patients in the clinic and they are vital to creating a positive patient experience.

Our people and culture are our foundation. We are seeking Front Desk employee's who are passionate about making a difference in our community. If you are in the pursuit of meaningful work in a fun and friendly environment, LSCC is the place for you!

A Day in the Life of a Front Desk employee may look like this:

• Upon arrival, clean and prepare the lobby
• Greet patients as they arrive using our AIDET/LOC technique
• Check in patients and update patient charts as necessary
• Verify insurance and collect any copays as necessary
• Schedule appointments, answer phone calls, sort faxes, and complete any additional tasks
• Perform closing procedures at the end of each shift

We ask our Front Desk to possess a minimum of:

• High school diploma or GED
• Minimum of six (6) months of experience working in a professional administrative environment

The following experience/skills are preferred:

• Prior medical office and/or healthcare setting experience
• Prior customer service experience
• Proficient with MS Office Suite (Word, Excel, and Outlook)
• Bilingual English/Spanish language skills

Key Success Factors

• Customer service
• Problem-solving skills,
• Adaptability
• Attention to detail

Benefits

• Competitive salary;
• Medical, Dental, and Vision insurance;
• LSCC paid Life insurance;
• LSCC paid Short-Term and Long-Term Disability insurance;
• Paid Time Off; and
• 403b Employee Retirement Plan