Front Desk Patient Services Representative

Master Center for Addiction Medicine; Virginia Beach (VA); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Master Center for Addiction Medicine is seeking a Front Desk Patient Services Representative in Virginia Beach, VA. In this role, you will handle reception duties, including answering phone calls, scheduling appointments, and providing excellent customer service. A minimum of 1 year of customer service experience is required, along with medical office experience. The position offers a comprehensive benefits package and pays $18+ per hour. Join a caring team focused on helping individuals achieve lifelong recovery.

Qualifications

• Minimum 1 year of customer service experience required.

Responsibilities

• Answer and respond to phone calls.
• Refer new patients to intake.
• Schedule and confirm appointments.
• Verify insurance and enter structured data.
• Scan documents to patient’s medical records.
• Check patients in and out.
• Collect co-pays and past due balances.
• Provide excellent customer service.

Skills

Customer service experience

Medical office experience

Experience using EMR

Computer and software proficiency

Job description

Become a member of our collaborative team of caring and compassionate professionals at Master Center for Addiction Medicine and you will be joining the field of comprehensive outpatient addiction medicine treatment, one of the fastest growing fields of medicine today.

Master Center for Addiction Medicine is a private, outpatient addiction medicine treatment center based in Richmond, Virginia. We are growing and opening new locations and we are looking for talented individuals to grow our team, as well! Our approach to addiction is comprehensive, evidence‑based and individualized drawing on every tool that has been proven effective: medical treatment, education, psychiatry, professional counseling, testing/monitoring and peer support services. Our aim is not just to treat patients but to heal them – by helping each one find his or her way to lifelong recovery.

We are seeking a Front Desk Patient Services Representative to work reception duties at our Virginia Beach, VA location.

FRONT DESK DUTIES AND RESPONSIBILITIES:

• Answering and responding to phone calls
• Referring new patients to intake
• Scheduling and confirming appointments
• Verify Insurance and enter structured data
• Scanning documents to patient’s medical recordsChecking patients in and out
• Collecting co‑pays, deductibles, co insurances, and past due balances
• Providing excellent customer service to patients, employees, and vendors

MINIMUM QUALIFICATIONS:

1 year of customer service experience

SKILLS AND BEHAVIORS:

• Medical office experience
• Experience on the phone with customers
• Experience using an EMR
• Experience using computers and software

A comprehensive benefits package is offered to full-time employees.

Job Type: Full‑time
Salary: $18+ an hour

Please do not contact the office directly! We are conducting all hiring activities through our ATS and the associated email account. Thank you.