Front Desk Patient Services Representative

Master Center; Virginia Beach (VA); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Master Center in Virginia Beach, VA is looking for a Front Desk Patient Services Representative. This role involves reception duties, scheduling appointments, verifying insurance, and providing excellent customer service to patients. Minimum qualifications include 1 year of customer service experience. A comprehensive benefits package is offered to full-time employees, with a salary starting from $18 per hour. Join a compassionate team dedicated to addiction medicine treatment.

Qualifications

• 1 year of customer service experience.

Responsibilities

• Answer and respond to phone calls.
• Refer new patients to intake.
• Schedule and confirm appointments.
• Verify insurance and enter structured data.
• Scan documents to patient's medical records.
• Check patients in and out.
• Collect co-pays, deductibles, co insurances, and past due balances.
• Provide excellent customer service to patients, employees, and vendors.

Skills

Customer service experience

Medical office experience

Experience on the phone with customers

Experience using an EMR

Office management experience

Computer and software usage

Job description

Become a member of our collaborative team of caring and compassionate professionals at Master Center for Addiction Medicine and you will be joining the field of comprehensive outpatient addiction medicine treatment, one of the fastest growing fields of medicine today.

Master Center for Addiction Medicine is a private, outpatient addiction medicine treatment center based in Richmond, Virginia. We are growing and opening new locations and we are looking for talented individuals to grow our team, as well! Our approach to addiction is comprehensive, evidence-based and individualized drawing on every tool that has been proven effective: medical treatment, education, psychiatry, professional counseling, testing/monitoring and peer support services. Our aim is not just to treat patients but to heal them – by helping each one find his or her way to lifelong recovery.

We are seeking a Front Desk Patient Services Representative to work reception duties at our Virginia Beach, VA location.

FRONT DESK DUTIES AND RESPONSIBILITIES:

• Answering and responding to phone calls.
• Refer new patients to intake.
• Scheduling and confirming appointments.
• Verify Insurance and enter structured data.
• Scanning documents to patient’s medical records.
• Checking patients in and out.
• Collecting co-pays, deductibles, co insurances, and past due balances.
• Providing excellent customer service to patients, employees, and vendors.

MINIMUM QUALIFICATIONS:

1 year of customer service experience

SKILLS AND BEHAVIORS:

• Medical office experience
• Customer service experience
• Experience on the phone with customers
• Experience using an EMR
• Office management experience
• Experience using computers and software

A comprehensive benefits package is offered to full-time employees.

Job Type: Full-time

Salary: $18+ an hour

Location: Virginia Beach, VA