Front Desk/Patient Services Representative

EyeCare Services Partners (ESP); Florida; On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical, dental, optical coverage

401k

Short-term & long-term disability

Paid holidays & generous PTO

Paid parking

Team oriented environment

Job summary

Florida Vision Institute in Jupiter, FL seeks a full-time Patient Service Representative to join a multi-subspecialty ophthalmology practice. Ideal candidates will have knowledge of vision insurance and at least one year of medical front desk experience, preferably in optometry or ophthalmology.

This role is pivotal as the first point of contact for patients and requires multitasking and professional demeanor.

Qualifications

• Knowledge of medical front desk operations and patient flow is preferred.
• Experience with vision/ophthalmology front desk is a plus.
• Strong communication and interpersonal skills required.

Responsibilities

• Greet and assist patients at the front desk upon arrival.
• Verify insurance and manage patient demographics and eligibility.
• Schedule appointments and manage reminders and check-in/out processes.
• Maintain patient confidentiality and professional conduct at all times.
• Answer calls with professional phone etiquette and assist staff as needed.

Skills

Communication skills

Compassionate

Team member

Multitasking

Education

High school diploma

Tools

NextGen

Microsoft Office

Clearwave

Job description

Florida Vision Institute seeks a full time, motivated, patient-focused, and team-oriented Patient Service Representative to join our multi-specialty ophthalmology practice in Jupiter, Florida. Enjoy excellent work hours, enjoy time off on major holidays, a comprehensive benefits package, a supportive team environment, and clear career advancement opportunities.

Ideal candidates have knowledge of vision insurance and at least one year of medical front desk experience, preferably in optometry or ophthalmology.

This is your opportunity to join one of the areas most recognized leaders in ophthalmology and optometry. Florida Vision Instituteis a multi-subspecialty eye care practice composed of fellowship-trained board-certified ophthalmologists in every sub-specialty of ophthalmology. Our goal is to provide each patient with the latest in comprehensive eye care in an efficient, patient-friendly private practice environment.

We are committed to customer service and making every interaction extraordinary while inspiring the complete confidence of our patients. Our employees contribute directly to the growth and success of our practices and take pride in being a member of our team. We strongly believe that the way our patients and customers are treated by our employees is as important as the services provided by the doctor.

All of us at Florida Vision Institute are committed to inclusion and diversity. We believe today more than ever; it isn’t speaking the words, but starts with a culture of service, caring and listening and we would thoroughly enjoy meeting with you and discussing our employment opportunities.

The Patient Services Representative will perform routine clerical and administrative work including greeting and assisting patients, insurance verification, management of appointment schedule and accurate record-keeping. The PSR has a significant role as you serve as the initial point of contact and make the first impression on all patients visiting the office. This is especially important in a medical environment where people may be apprehensive. Effective execution of this role will require the ability to multitask and respond to the needs of the patients and other staff efficiently and calmly.

Responsibilities:

• Greet and welcome all patients and visitors upon arrival to clinic
• Follow all practice policies and procedures for thorough and complete check-in and check-out process
• Utilize multiple methods of data collection including paper, electronic, kiosk, and web-based applications
• Confirm that accurate patient demographic and insurance information has been collected and update if necessary
• Confirm insurance eligibility and verify active and participating coverage
• Accurately calculate and collect patient copayments, deductibles, and due balances
• Schedule return appointments and set up reminder notifications
• Professionally assist doctor, staff, patients and visitors
• Maintain confidentiality of all doctors, staff and patient information
• Responsible for keeping the reception area clean and organized
• Assist with maintaining proper inventory levels of retail items (if applicable)
• Answer inbound and outbound phone calls with appropriate telephone etiquette
• Handle sensitive information in a confidential manner
• Execute duties of position in a professional and courteous manner
• Accept incoming packages/postal mail including insurance mail, patient correspondence, interoffice mail, and direct to appropriate internal recipients
• Must be willing to travel between locations to support front office operations (only applicable for multi-location practices)
• Must be willing to work early mornings, late evenings, and weekends as required to support business needs
• Other duties as assigned

Qualifications:

• High school diploma or equivalent is required
• Must be compassionate and can establish confidence and trust with patients
• Must have the ability to remain calm and professional under pressure or stress
• Highly energetic with a positive attitude
• Possess strong written and verbal communication skills
• Create and maintain positive interpersonal relationships
• Ability to perform as part of a team as well as work independently
• One or more years’ experience working in a medical practice preferred
• Knowledge of medical and vision and insurances preferred
• Basic computer knowledge required
• Experience with NextGen, Microsoft, Clearwave preferred

In Turn We Will Provide:

• Benefits to full-time team members that include comprehensive medical, dental and optical coverage, 401k and short- and long-term disability.
• Paid holidays and generous paid time off.
• Paid parking where applicable.
• Team oriented working environment where you are heard and respected.