Front Desk/Patient Services Coordinator

IVI RMA North America; Lafayette (CO); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K Plan

Paid Time Off & Holidays

Life Insurance & LTD & AD&D

Flexible Spending Accounts

Employee Assistance Program

Tuition Reimbursement

Job summary

IVI RMA North America in Lafayette, CO is seeking a Front Desk/Patient Services Coordinator to greet patients, activate files, collect payments, and coordinate with care teams. This full-time role runs Monday–Friday 7:30am–4:30pm with rotating weekends at Littleton location.

You will handle scheduling, answer phones, manage medical records requests, and support the front desk with supplies and a welcoming environment.

Qualifications

• High School Diploma or equivalent required.
• Area: Administrative Management or other related field.

Responsibilities

• Greet patients and visitors.
• Activate patient files and coordinate with care teams.
• Collect payments and ensure insurance information is up to date.
• Schedule appointments and answer phones.
• Order supplies and maintain front desk and waiting area.
• Coordinate with departments for patient care.

Skills

Customer service

MS Office

EMR systems

Education

High School Diploma

Administrative related field

Tools

EMRs

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full-Time CO - Lafayette, Lafayette, CO, US

7 days ago Requisition ID: 2609

Salary Range: $21.00 To $26.00 Hourly

IVI RMA North America network of state-of-the-art fertility clinics is currently seeking hard-working, reliable and motivated candidates for our front desk role in Lafayette, CO. TheFront Desk/Patient Services Coordinator will be responsible for greeting patients, activating patient files, and for providing support to patients and medical staff. This is a full-time position Monday-Friday 7:30am-4:30pm with rotating weekends in Littleton, CO location.

The Patient Services Coordinator will greet all incoming patients and guide them through their visit. This role will set the tone for the patient's visit and coordinate each phase with the necessary departments. They resolve problems by working in concert with members of our multi-disciplinary teams to present a positive practice image to our patients.

Essential Functions and Accountabilities:

• Welcomes and greets all patients and visitors.
• Comforts patients by anticipating their anxieties and answering their questions.
• Follows provider appointment templates and guides patients through their visit.
• Assess schedule conflicts and problems with recommendations for solutions.
• Collects payments as required; works with Finance to ensure all insurance information is entered and up to date.
• Works closely with patient's care team to coordinate total patient care.
• Processes medical records requests.
• Handles administrative tasks such as filing, sorting faxes, and answering phones.
• Schedules and confirms appointments.
• Works with other departments to ensure the office is in excellent condition.
• Supports office by ordering supplies and maintaining the front desk and waiting room areas.

Academic Training:

• High School Diploma or equivalent (GED) - required
• Area: Administrative Management or other related field

Position Requirements/Experience:

• 1+ years practical experience working in a similar position
• Experience in a patient-facing role - preferred
• Experience working in medical/healthcare industry
• 2+ years practical experience working in a customer service setting

Technical Skills:

• Proficient computer skills (Microsoft Office). Keyboard skills of 25 words required. Experience with medical office software program(s) (EMRs) preferred.

IVI-RMA offers a comprehensive benefits package to all employees who work a minimum of 30 hours per week. (This may not be offered for temporary employment)

• Medical, Dental, Vision Insurance Options
• Retirement 401K Plan
• Paid Time Off & Paid Holidays
• Company Paid: Life Insurance & Long-Term Disability & AD&D
• Flexible Spending Accounts
• Employee Assistance Program
• Tuition Reimbursement

About IVIRMA Global:

IVIRMA is the largest group in the world devoted exclusively to human Assisted Reproduction Technology. Along with the great privilege of providing fertility care to our patients, IVIRMA embraces the great responsibility of advancing the field of human reproduction. IVIRMA Innovation, as one of the pillars of IVIRMA Global, is a renowned leader in fertility research and science. Check out our websites at: https://rmanetwork.com/ & https://www.ivirma.com/

EEO

IVIRMA is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: IVIRMA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at IVIRMA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion and/or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. IVIRMA will not tolerate discrimination or harassment based on any of these characteristics. IVIRMA encourages applicants of all ages.