Front Desk & Patient Experience Specialist

Pleasant View Center; Concord (NH); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Pay

Low-cost Health Insurance

Free Life Insurance

401k Plan

Paid Time Off

Dental and Vision Insurance

Short and Long-term Disability Ins.

Ancillary Insurance available

Job summary

Pleasant View Center in Concord, NH is seeking a receptionist to be the first point of contact for patients and visitors. You will answer calls, greet guests, route inquiries, and handle mail while supporting an organized front desk.

The ideal candidate will be courteous, adaptable, and able to multitask in a fast-paced environment while delivering excellent customer service.

Qualifications

• Strong customer service and communication skills.
• Ability to greet visitors and manage calls professionally.
• Excellent organizational skills and ability to multitask.

Responsibilities

• Answer incoming calls professionally and redirect as needed.
• Warmly welcome patients, visitors and guests.
• Coordinate outgoing and incoming mail; maintain lists of patients and staff.

Skills

Customer service

Phone etiquette

Multitasking

Organizational skills

Tools

Phone system

Job description

Join the Pleasant View family as a receptionist where you will play an extremely important role in the representation of our facility! You are often the first person that a customer, candidate or client interacts with. Your duties as a receptionist will include but not be limited to the following:

Answers all incoming calls professionally and courteously and redirects them appropriately. Kindly welcomes, greets and directs patients, visitors, and guests. Coordinates outgoing and incoming mail. Maintains current lists of patients by name/room number and employees by names/phone extension.

The ideal candidate will be able to create a great first impression for our customers, be able to interact professionally, have excellent organizational skills, be flexible, be able to learn new tasks and provide excellent customer service while multi- tasking numerous calls and responding to the needs of our customers.

Pleasant View Center offers a rich benefits package including:

• Competitive Pay

• Low-cost Health Insurance

• Free Life Insurance

• 401k Plan

• Paid Time Off

• Dental and Vision Insurance

• Short and Long-term Disability Insurance

• Ancillary Insurance available (including accident, cancer, hospital & critical illness)