Front Desk & Patient Experience Associate

PM Pediatrics; Selden (NY); On-site; USD 25,000 - 34,000; Full time

Job summary

PM Pediatric Care in Selden, NY is seeking a Front Desk Associate to warmly welcome families, manage registrations, and keep administrative tasks organized for the medical team. The role emphasizes a first-class experience and accurate data handling.

The ideal candidate will have strong communication skills, proficiency with Microsoft Office, and a professional, friendly demeanor. Must be able to multi-task in a fast-paced pediatric setting and maintain HIPAA compliance.

Qualifications

• Team player that can function independently in a fast-paced environment.
• Intermediate skills with Microsoft Office Suite.
• Ability to work flexible work schedules based on office needs.
• Excellent customer service and telephone skills.
• Strong verbal and written communication skills.
• Professional and friendly demeanor.
• Quality focused and detail oriented.
• Ability to calculate simple figures and provide change.
• Outstanding time management, organizational, and critical thinking skills.
• Superior situational awareness and ability to react to urgent situations.
• Prior experience in a healthcare environment and knowledge of medical insurance preferred.
• Socially perceptive and able to relate to children and families.
• Navigate multiple computer systems.
• Front Desk, concierge, customer service or hospitality experience preferred.

Responsibilities

• Greets families professionally both in person and on the phone.
• Answers patient/family questions to the best of his or her ability.
• Accesses empathy and active listening in difficult interpersonal situations.
• Supports patient care quality initiatives as directed.
• Coordinates escalations and urgent issues to ensure timely and complete resolutions.
• Collaborates and communicates with site leadership to facilitate management of complex patient issues.
• Monitors and manages patient flow throughout the waiting and registration process.
• Registers all patients and maintains accurate and complete patient accounts with HIPAA compliance.
• Manages and acts upon all incoming patient documents, mail and correspondence.
• Maintains confidentiality and privacy of all patient accounts and adheres to HIPAA guidelines.
• Performs opening and closing duties including stocking, sanitizing, and reconciling.
• Executes other duties as assigned.

Skills

Team player

Microsoft Office

Customer service

Verbal and written communication

Time management

Organizational skills

HIPAA knowledge

Healthcare environment experience

Multi-tasking

Travel flexibility

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

PM Pediatric Care in Selden, NY is seeking a Front Desk Associate to warmly welcome families, manage registrations, and keep administrative tasks organized for the medical team. The role emphasizes a first-class experience and accurate data handling.

The ideal candidate will have strong communication skills, proficiency with Microsoft Office, and a professional, friendly demeanor. Must be able to multi-task in a fast-paced pediatric setting and maintain HIPAA compliance.