Front Desk & Patient Concierge – Growth & Benefits

Wellnow; City of Oneida (NY); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Parental leave

Continuing education opportunities

Medical benefits

Vision coverage

FSA/HSA options

Prescription drug coverage

401(k) plan with company match

Free urgent care visits for you and affi

Job summary

WellNow Urgent Care in Oneida, NY, is seeking a Front Desk Associate to greet patients, register guests, and handle payments while triaging calls. You will support daily front desk operations and facilitate smooth patient flow in a fast-paced urgent care environment.

The role requires a high school diploma (associates preferred), ability to manage high call volume, and a commitment to delivering excellent customer service. Travel up to 25% may be required.

Qualifications

• High School Diploma or equivalent required.
• Associates degree preferred.
• Ability to manage high call volume.
• Desire to exceed customer service expectations.

Responsibilities

• Greet and register patients.
• Answers and appropriately triages phone calls.
• Takes payments for visits.
• Printing, scanning, and faxing reports.
• Other front desk responsibilities as assigned.
• 0-25% Travel Requirements.

Education

High School Diploma or equivalent

Associates degree preferred

Ability to manage high call volume

Desire to exceed customer service expectations

Job description

WellNow Urgent Care in Oneida, NY, is seeking a Front Desk Associate to greet patients, register guests, and handle payments while triaging calls. You will support daily front desk operations and facilitate smooth patient flow in a fast-paced urgent care environment.

The role requires a high school diploma (associates preferred), ability to manage high call volume, and a commitment to delivering excellent customer service. Travel up to 25% may be required.