Front Desk Overnight

The Setai Hotels; Miami Beach (FL); On-site; USD 28,000 - 33,000; Full time

Job summary

Hotel Victor South Beach is seeking an Overnight Front Desk Associate to professionally manage the overnight front desk, guest services, and nightly audit tasks, ensuring every guest experiences calm, personalized service during late hours.

You will balance cash, reconcile accounts, post charges to guest folios, and prepare end-of-day reports in the PMS while ensuring a seamless guest experience during late hours.

Qualifications

• Experience at hotel front desk or guest services.
• Basic accounting or cash-handling skills.
• Excellent customer service and communication skills.
• Ability to work overnight shifts.
• Strong problem-solving and attention to detail.
• Familiarity with PMS and nightly reconciliation (preferred).

Responsibilities

• Check-in guests and answer phones.
• Respond to guest complaints, requests, and emergencies.
• Process invoices, post checks to vendors, and distribute employee checks.
• Reconcile accounts and balance cash drawer.
• Prepare end-of-day audit reports and forecasts.
• Close out day in PMS and generate shift summaries.
• Post incidental charges to guest folios.
• Ensure compliance with accounting standards.

Skills

Front desk experience

Cash handling

Customer service

Overnight shifts

PMS familiarity

Multilingual (Spanish)

Tools

PMS software

Job description

Location: Hotel Victor South Beach

POSITION: Front Desk Overnight

DEPARTMENT: Front Desk

REPORTS TO: Front Office Manager

Job Summary

The Night Audit / Front Desk Associate at Hotel Victor South Beach will manage the overnight front desk, guest services and financial audit tasks. This person ensures seamless guest experience during late hours, handles accounting and reconciliation for the day, prepares audit reports, and supports next-day operations.

Job Responsibilities

• Check-in guests and answer phones


• Respond to guest complaints, requests, and emergencies


• Process invoices, post checks to vendors, and distribute employee checks


• Reconcile accounts


• Balance the cash drawer and log receipts


• Investigate and resolve out-of-balance accounts


• Keep accurate financial records and ledgers


• Help prepare for forecasts and audits


• Perform daily audit: reconcile charges


• Close out the day in the property management system (PMS), generate end-of-day reports, shift summaries, and prepare for next business day.


• Post incidental charges (spa, room-service, restaurant, extras like valet or lost items) to guest folios as needed.


• Balance cash, credit-card transactions, and ensure compliance with accounting standards.

Required Skills & Qualifications

• Previous experience in hotel front-desk, hospitality, guest services


• Basic accounting or cash-handling skills; comfort with nightly reconciliation, PMS, billing.


• Excellent customer service and communication — friendly, calm, diplomatic (especially managing late-night guest needs, noise complaints, nightlife-driven requests).


• Ability to work overnight shifts (night hours)


• Strong problem-solving, organizational skills, attention to detail.


• Physical ability to handle front-desk demands: standing for long periods, occasionally handling luggage or guest belongings, walking the property if needed.


• Professional, discreet, courteous manner — representing the hotel’s boutique image and hospitality standards.


• (Preferred) Familiarity with a PMS used by the hotel, knowledge of local area (South Beach, nightlife, beachfront amenities), and possibly multilingual abilities (Spanish/Bilingual beneficial in Miami).

Compensation & Benefits

• $20 hourly plus commission


• 401(k) retirement plan.


• Paid Time Off


• Health, dental, and vision insurance.

This is a non-management position