Front Desk / Over Night Auditor

Tompkins Chamber; Town of Ithaca (NY); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Paid time off

Holidays

Employee discounts

Health, dental, and vision insurance

Opportunities for advancement

Job summary

Canopy by Hilton Downtown Ithaca is seeking a detail-oriented Night Auditor to join our front desk team. This role balances daily financial transactions, assists late-night guests, and ensures a smooth transition between business days.

The ideal candidate has hospitality or accounting experience, strong math and customer service skills, and can work independently overnight. We offer competitive hourly pay, benefits, and opportunities for advancement within our company.

Qualifications

• Previous experience in hospitality, accounting, or front desk preferred.
• Strong attention to detail and math skills.
• Proficient with hotel management systems (e.g., Opera, PMS, PEP or similar) is a plus but not required.
• Excellent customer service and communication skills.
• Ability to work independently and handle overnight responsibilities.
• High school diploma or equivalent required.

Responsibilities

• Greet and assist late-night guests with check-ins, check-outs, and room inquiries.
• Audit and balance hotel daily revenue reports, transactions, F&B and POS systems.
• Prepare and distribute daily reports for management.
• Perform end-of-day procedures, including reconciling and posting accounts.
• Monitor property security and guest safety during overnight hours.
• Respond promptly to guest requests, complaints, or emergencies.
• Complete front desk duties such as answering phones, processing payments, and maintaining records.
• Ensure lobby and front desk areas are clean and organized.

Skills

Attention to detail

Math skills

Customer service

Communication skills

Education

High school diploma or equivalent

Tools

Opera

PMS

PEP

Job description

Canopy by Hilton Downtown Ithaca is seeking a detail-oriented, dependable Night Auditor to join our front desk team. The Night Auditor is responsible for providing excellent guest service, balancing daily financial transactions, and ensuring a smooth transition between business days. If you thrive in a quiet, structured environment and enjoy both guest interaction and behind-the-scenes work, this role is for you.

Key Responsibilities:

• Greet and assist late-night guests with check-ins, check-outs, and room inquiries
• Audit and balance hotel daily revenue reports, transactions, food and Beverage and POS systems
• Prepare and distribute daily reports for management
• Perform end-of-day procedures, including reconciling and posting accounts
• Monitor property security and guest safety during overnight hours
• Respond promptly to guest requests, complaints, or emergencies
• Complete front desk duties such as answering phones, processing payments, and maintaining records
• Ensure lobby and front desk areas are clean and organized

Qualifications:

• Previous experience in hospitality, accounting, or front desk preferred
• Strong attention to detail and math skills
• Proficient with hotel management systems (e.g., Opera, PMS, PEP or similar) benefit but not required
• Excellent customer service and communication skills
• Ability to work independently and handle overnight responsibilities
• High school diploma or equivalent required

Pay & Benefits:

• Competitive hourly pay
• Paid time off and holidays
• Employee discounts on hotel stays
• Health, dental, and vision insurance (for eligible employees)
• Opportunities for advancement within our company
• Depending on candidate this position could be Full Time or Part Time.

Baywood Hotels is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.

Additional Postings available from Canopy by Hilton Downtown Ithaca